IT EPIC Cadence Application Analyst - CommonSpirit Health

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

The Principal Epic Application Analyst creates or enhances applications that meet the needs of end-users and achieve business goals by identifying opportunities for improvement, making recommendations, then designing and implementing solutions. The Principal Epic Application Analyst works on several solutions at a time that tend to be of high complexity.  They provide technical guidance and mentoring to application analyst teams and oversee the application analysts aspects of all projects. This includes assisting with workload distribution, support prioritization, and productivity\metric monitoring. Reviews and analyzes systems including testing and documenting Epic applications. The Principal role will operate as a front-line organizational liaison connecting IT, facilities, and other CommonSpirit operational groups to assist with developing and implementing technical solutions to increase the efficacy of the Epic system. The Principal role understands the strategic direction of both IT and CommonSpirit Health and work closely with other Principals to ensure consistency of support for enterprise initiatives. 

• Assists in day-to-day planning, operations, and problem-solving to aid the team in obtaining defined Key Performance Indicators and service levels.
• Helps in developing the team to ensure consistency in overall productivity and performance. Monitors individual performance and suggests areas for additional professional development as necessary.
• Organizes planning of resources inclusive of allocation and prioritization of workload. Assists in defining work deadlines and coordinates completion of activities.
• Identifies new opportunities for process, system, and staff improvements. Encourages critical problem solving and independent thinking amongst the team.
• Operates as a change agent for the team by generating excitement for new initiatives and projects.
• Provides continual mentorship of staff in areas of technical and professional development.
• Utilizes project management standards and tools to lead IT projects by setting direction, coordinating activities across varied organizational functions, evaluating progress towards objectives, and implementing mitigation plans if progress and\or scope become a risk.
• Communicates status of projects, optimizations, upgrades between staff, management, and stakeholders as necessary.
• Participates in application discovery, build, documentation, training, and testing as needed.
• Conducts periodic auditing of system build and build documentation to ensure consistency of production support.
• On-call coverage (after business hours and weekends) is sometimes required, on a rotational basis or as needed, if circumstances warrant.
• Some travel (both locally and overnight) may be required.
• Remote eligible.The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

• Bachelor’s degree in related field; 8 years of equivalent experience may be considered in lieu of Bachelor's degree.
• 5 years working with systems analysis programming/design, including 4 years within Epic platform
• 7 years of additional relevant experience: application support, implementation or development experience with applications in a hospital or medical related industry is required.
• Comprehensive knowledge of healthcare operations and 3rd-party application\vendor integration
• Demonstrated technical and analytic competency to research and troubleshoot in Epic
• Epic certification for the area in which you support (Cadence/Prelude) is required.
• Cross certification or proficiency in relevant Epic modules preferred.
• Ongoing maintenance of Epic certification(s) required
• Proven ability to effectively liaison between numerous IT and operational parties to address enterprise needs and efficiently move initiatives forward
• Knowledge of Epic and IT best practices for the full Epic life cycle, including configuration standards, change control management, build processes, testing, and operations.
• Coaching and mentoring.
• Ability to collaborate in a team environment.
• Able to adapt to rapidly changing environment.
• Excellent communication skills.