IT Field Engineer - Delta Air Lines Inc.
Atlanta, GA
About the Job
How you'll help us Keep Climbing (overview & key responsibilities)
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
Essential Responsibilities:
- Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms.
- Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.).
- Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request.
- Verify the asset in accordance with Delta policy prior to the move.
- Update asset management systems.
- Troubleshoot and resolve all hardware and software problems supported by Field Operations.
- Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys.
- Perform preventative maintenance on operational devices.
- Coordinate external vendor services.
- Install, customize, maintain, test, and troubleshoot operating systems and other systems software
- Provide on-site, and on-call 7x24x365 support, as needed.
- Provide technical support, as needed, to the enterprise.
- Configure, install, maintain, test, and troubleshoot hardware systems
- Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
- Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
- Coordinate activities with internal/external technology owners/service providers
- May perform other duties as assigned.
Benefits and Perks to Help You Keep Climbing
WHY YOU’LL LOVE DELTA!
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications)
- Troubleshooting skills (hardware/software), Windows 10 workstations and peripheralknowledge.
- The ideal candidate will have the above plus A+ Certification.
- Must be able to move, on a regular basis, large equipment that weighs at least 30 pounds.
- Basic Network/server and application knowledge (Office 365, Outlook, etc.).
- Ability to provide on-site, and on-call 7x24x365 support, as needed.
- Must have valid driver’s license.
- Ability to work within a team environment.
- May require overnight travel
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
- Previous airline experience is ideal.
- Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level. Timely communication within the team, and not undermining each other, is critical. Share knowledge.
- Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain.
- Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing, and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.
- Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.
- Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done.
- Flexibility - Is open to change, enjoys the challenge of unfamiliar tasks, anticipates, and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately.
- Patience - Involves listening and checking before acting. Is tolerant with people and processes, tries to understand the people and the data before all hours to accommodate operational needs, not for our own benefit and risk causing hardships for our customers and peers afterwards. This also requires double-checking, at times triple-checking, our work, and following up on unfinished work. As an example, volunteering to work overtime, but left kiosks with broken card readers at an outstation for months, is not a quality we desire in someone who wants to become part of engineer.
Source : Delta Air Lines Inc.
