IT Field Engineer - Lloyd Group

About Lloyd

Founded in 1995, Lloyd is an IT consulting and services firm focused on client strategy, relationships, and responsiveness. Our commitment to our clients is to humanize their technology experience, to free them to build their businesses by taking the headaches out of technology. Our commitment to our Lloydians is to ensure that they succeed professionally and personally, which includes a balanced work and personal life.

Why Work for Lloyd

Lloyd was founded to create opportunities for our community to learn, earn, and live better. We strive to provide exceptional experiences for our clients by focusing on our Lloydians first. Through education, teamwork, and a fun work environment, our benefits are designed to promote a happier, healthier life balance.

Along with traditional benefits like 401(k) with employer matching and medical/dental/vision plans, Lloyd offers a Responsible Time Off Policy, where employees take the amount of time off they need when they need it. Lloyd also offers a flexible work environment (remote/hybrid), and partial or full reimbursement on remote office equipment, cell phone plans, certifications, and education.

We value our employees and have many programs in place to hear their feedback. Some stats include:

• 4.3 out of 5 stars on Glassdoor!
• Lloydian Net Promoter Score of 79, from a scale of -100 to 100 (this is updated quarterly from our Lloydian pulse survey; a Technology Firm benchmark is 28)
• Our Average Manager Tenure is over 9 years at Lloyd!
• Our Average Lloydian Tenure is over 5 years at Lloyd!

About the Role

The IT Field Engineer (internally known as the Dispatch Engineer) is responsible for being our Service Desk hands during times we need them most! From prescheduled health checks (Primary Care Visits) to working with our Infrastructure Engineers during emergency situations, the Field Engineer is our calm, cool, and collected representative sent onsite to our clients to resolve whatever comes their way. While each day looks different depending on the troubleshooting task at hand, one thing remains constant – the Field Engineer is always personable, approachable, and willing to help our team and our client community.  

A Day in the Life

Onsite Client Experience 

• Represent Lloyd at our client offices by exhibiting our core values: 
  • Be Human. Create and maintain genuine relationships with our community. 
  • Be Accountable. Take ownership of your work and honor your word. 
  • Be Better. Always look for ways to improve performance and be passionate about the service you provide. 
• Communicate with the Lloyd team and client, ensuring accountability is clear and expectations are always set. 

Priority Support/Hands 

• Act as onsite support to Lloyd Infrastructure Engineers as they provide guidance for higher level technical issues. 
• Help with implementation of new network components as part of project assignments (i.e. network and workstation). 

Level 1 Support 

• Troubleshoot assigned Level 1 support tickets.  
• Own and complete assigned Level 1 client requests, escalating to Team Lead if necessary. 
• Ensure that all work performed is documented in ConnectWise. This must be done in a timely, accurate and detailed manner. 

On-Call Response 

• Participate in rotating on-call schedules so that clients can depend on us 24/7 to meet their business needs. 

Criteria for Success 

• Ability to exhibit Lloyd’s core values (Be Human. Be Accountable. Be Better) in every interaction with our community. 
• Bachelor’s degree or equivalent training. 
• 1 years' experience in an IT related position.
• Effective communicator.  
• Shows an interest in learning new materials and staying abreast of latest technical information; quickly learns new information.   
• Follows established policies and procedures.   
• Ability to identify important aspects of a problem, gathers appropriate information, determine potential cause, and specify alternative solutions.   

Technical Competencies 

The below technical competencies are included to give an idea of the type of environments we work with. If you have limited experience with any of these technologies but feel you would be a great fit for the role as described above, we encourage you to apply!

• Microsoft Windows Server 2012, 2016   
• VMware and Hyper V in multiple host environments   
• Microsoft Active Directory   
• Experience with Compellent (Dell) SAN or equivalent   
• Kaseya and ConnectWise experience a plus   
• Windows 7, 8, 10   
• Microsoft Exchange Server   
• Hosted Email Platform- O365, G-Suite, Rackspace   
• Microsoft SQL Server   
• Microsoft Office 2010, 2013, 2016, 2019   
• Hardware: Printers, Workstations, Servers, Routers, Switches, and Firewalls   
• Strong understanding of networking and routing   
• Software: Antivirus and Antimalware Software   
• TCP/IP, DNS, DHCP, WAN, LAN, VoIP, WLAN   
• Mac experience a plus

Role Logistics 

• This is a full-time position. 
• Days and hours of work are Monday through Friday, 9:00 a.m. to 6 p.m.  
• This position will require travel to Lloyd client offices within the NYC metro area.
• This position may require travel outside of NYC to Lloyd or client offices and Lloyd events where locations will vary.
• Expected salary threshold between $50,000 - $60,000 depending on experience.

Join the Lloyd Community

We’re excited that you are interested in being part of the Lloyd story. Please join the Lloyd community online via Linkedin (/lloyd), Facebook (@Lloyd) and Twitter (@lloydgroup). Here you’ll find useful information about Lloyd, tech culture, industry news, and available opportunities to be a Lloydian. We update daily so stay tuned.

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