IT Field Engineer - Team Lead - Varsity Technologies

About Us

Varsity Technologies is a technology services partner that helps social impact organizations implement, use, and develop technology. We work with non profits, schools, foundations, and b corporations to make sure they have the tools they need to make an impact in the world. We are professional problem solvers who are passionate about using technology for good.

About the Role

As a Field Engineer, you’ll have an opportunity to work directly with customers onsite mostly, and some remotely. You’ll develop valuable customer relationships, identify needs, deploy new and existing technologies, and most importantly help people use technology. You’ll have the opportunity to see a wide range of customer environments and organizations when you are providing onsite support.

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Requirements

Is this remote? It requires onsite support in the San Francisco Bay Area.

Do I need a car? No. We provided you with an electric vehicle (EV), a charge card, and can provide a stipend for a home charger.

What other benefits? A doordash weekly stipend. A wide range of field tools. Company phone and laptop.

What if I don’t have all the skills? We will schedule time for you to take technical courses throughout your tenure.

What are you looking for? Passion for the work. Customer service. Desire to use and learn about technologies.

If you have a passion for our mission but don't have all the skills or experience you think is needed for this role, don't worry, please still consider applying. At Varsity you will have many opportunities to learn new technologies and develop new technical skills.

You’re Excited About this Role Because:

· You’re a natural mentor and coach, always looking for ways to develop and train team members to improve their technology and customer service skills, and increase their capacity to deliver exceptional support to clients and internally.

· You’re able to keep the big picture in mind while never losing track of the details, and you’re skilled at prioritization, able to pull yourself and others out of the sand when feeling stuck.

· You’ll have an opportunity to work face to face with customers and you won’t be stuck on another video call.

· You’ll help identify and resolve issues while onsite.

· You’ll find new ways to improve technology and make recommendations to customers.

· You care about the work you do and always eager to learn (and teach) new things.

· You will get to work in an organization that is supporative, collaborative, and deeply invested in our culture.

We’re Excited About You Because:

· You’re a skilled technologist and leader looking to inspire a team to achieve great work.

· You’re a natural collaborator, team builder, and highly professional, able to interact with folks across the organization both internally and in client settings.

· You operate with the utmost integrity and servant-leader mentality.

· Your IT experience includes user support for Mac and Windows, network support, and Cloud Administration.

· You have experience supporting Microsoft 365 and Google Workspace.

· You’re able to configure and maintain firewalls, switches, wireless access points, physical servers, storage systems (RAID, iSCSI, etc.), UPS.

Why You’ll Love Working at Varsity:

We are more than a company. More than just tech or services. Varsity is a social justice organization rooted in the belief that by continually providing knowledge to others we encourage and enable each individual to be a free thinker, support their right for equality, and empower folks to make the best decisions regarding technology. A few other qualities that define who we are:

· We are a Benefit Corporation – its always Mission first, work with Purpose.

· We actively practice Agile– we are always improving.

· We believe our employees are what make us great.

· Every employee is responsible for doing their part and allowing teams to self-organize for the betterment of our customers.

· Our employee benefits are about supporting families and individuals to have wellness in their lives.

· We are always searching for new ways to use technology to better organizations (and us!) in the social impact space.

· We push ourselves every day to fight for our customers with relentless service.

Benefits

We offer paid high-quality benefits packages, employer contribution 401(k) and profit-sharing plans, and an array of work/life benefit options.

Varsity Technologies is an equal opportunity employer looking to develop a diverse workforce that shares in our corporate and community values, and with individuals who want to be part of a friendly, team-oriented workplace