IT Field Service Support - Restaurant Depot

Position Summary

We are looking for a self-starter Field Service Technician to deliver quality on-site service to address all computer issues at our different sites. The goal is to provide service success that improves front-end operations at our sites, maximizing customer throughput and increasing customer satisfaction.

Duties & Responsibilities (includes but, is not limited to the following)

• Provide service and customer support during field visits

• Manage all on-site installation, repair, maintenance, and test tasks

• Diagnose errors or technical problems and determine proper solutions

• Produce timely and detailed service reports

• Place and escalate vendor service calls when necessary to resolve hardware or software failures

• Document processes for troubleshooting and newly discovered solutions

• Cooperate with the technical team and share information across the organization

• Comprehend end-user requirements and make appropriate recommendations/briefings

• Build positive relationships with end users

Skills

• Excellent customer service

• Excellent hands-on technical support

• Ability to troubleshoot, test, repair, and service technical equipment

• Excellent verbal and written communication with end users and team members

• Excellent communication and collaboration with team members

Requirements

• 90% travel ability (typically 4 days in the field, Mondays in the office)

• Have own car, with a clean driving record for travel

• Ability to work flexible shifts and to adapt to changing work schedules

• Can meet the essential physical standards (attendance, walking, standing, lifting of 70lbs)

• Willing and able to fly to remote sites and spend multiple days in remote areas.

Qualifications

• A+ Certification

• Bachelor's Degree in Information Systems a plus

• Strong troubleshooting/problem-solving skills

• Strong verbal, written, and interpersonal communication skills

• Ability to work independently as well as cooperatively in a team-oriented environment

• Ability to successfully interact with all levels of management, other IT professionals and end-users

• Ability to juggle several projects/demands simultaneously

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