IT Field Services Technician (Port Gibson, Mississippi, United States) - Entergy

Work Place Flexibility: Onsite 

Legal Entity: Entergy Services, LLC 

*This position may be filled by a Field Services Tech I, II, or Sr. based on qualifications and experience of the selected candidate.*

*The selected candidate will preferably live within a 60-minute reporting duration from the jobsite (Waterloo Road, Port Gibson, MS 39150). *Relocation benefits are not offered.*

Summary/Purpose:

The IT Field Services Technician will be responsible for providing on-site technical support to sites throughout the assigned Entergy territory. This role requires a wide variety of technical knowledge including workstation, application, networking, and server infrastructure support. This role also involves troubleshooting hardware and software issues, performing installation, and ensuring optimal system performance with a strong focus on excellent customer service.

Job Duties/Responsibilities:

• Provide on-site technical support for desktops, laptops, printers, and other peripherals.
• Analyze, troubleshoot, and repair computer systems, hardware, collaboration equipment and computer peripherals.
• Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc.
• Support users on applications and tools within the environment including specialized systems needed for Business Unit partners to perform their work.
• Support and maintain user account information including rights, security and systems groups.
• Provide training to end users on how to operate equipment as requested.
• Assist with user data and application recovery.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
• Troubleshoot network connectivity issues including remote access, Wi-Fi, wired, and cellular connectivity.
• Conduct routine or on-demand health checks of IT Systems including PCs, printers, copiers, fax machines, scanners, and video equipment.  Provide related reports as needed.
• Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
• Conduct routine or as requested health check of IT systems for printers, copiers, fax machines, scanners, and video conference equipment and providing reports as needed.
• Work with vendor support contacts to resolve technical issues within the desktop environment.
• Return defective equipment/parts, document customer repairs, maintain and restock assigned parts inventory to insure proper spare parts levels.

MINIMUM REQUIREMENTS:

Minimum education required of the position:

• Bachelor’s Degree strongly preferred (Computer Science or related field) or equivalent work experience.

Minimum experience required of the position:

• 0+ years of experience in field technical support, desktop support or in a related area.
• Preferably: 3+ years of experience in field technical support or in a related area.

Minimum knowledge, skills and abilities required of the position:

• Excellent technical knowledge of and experience troubleshooting workstation (desktop/laptop) hardware.

• Strong understanding of Microsoft tool suite.
• Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high-pressure environment.
• Ability to take notes and record all interactions and steps taken with the users.
• Experience with at least one ticketing system (Service Now, Remedy, HEAT, etc.).
• Working knowledge of video collaboration tools (Video Conferencing, Webex).
• Confident analytical and problem-solving skills.
• Excellent communication (both verbal and written) skills.
• Familiar with a variety of field service concepts, practices, and procedures.
• Ability to leverage experience and judgment to plan and accomplish goals.
• Experience in providing excellent customer service.
• Ability to perform a variety of complicated tasks.
• Able to operate effectively in a team environment with both technical and nontechnical team members.
• Provide constant status updates to your users to keep them in the loop where we are with their issue.
• Ability to communicate technical concepts in layman’s terms. 
• Readiness for 24/7 on-call when needed.
• Ability to follow proper escalation paths.
• Ability to keep work area clean and organized.

Working Conditions:

• Must be able to climb stairs, walk to/from various site buildings, and lift loads up to thirty pounds.
• Per Nuclear site requirements, selected candidates will be required to successfully complete the followin Requisites to obtain unescorted access to the power plant, which include psychological examination, drug screen and security background check.

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Primary Location: Mississippi-Port Gibson Mississippi : Port Gibson 
Job Function: Information Technology
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 115125
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.