IT Field Tech 1 - Ground Force

Ground Force Worldwide has an amazing opportunity for a skilled IT Tech. The role of IT Field Tech is to deliver help to system users by responding to client queries, solving technical problems and retaining an organizational network, software and computer peripherals. Starting salary $46,000-$56,000 DOE.

Essential Job Duties and Responsibilities:

1. Perform on-site analysis, diagnosis, and resolution of simple/midrange desktop problems for end-users, recommend and implement corrective solutions, including off-site repair for remote users as needed.
2. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
3. Assess the need for and implement performance upgrades for computers and laptops.
4. Manage hardware fleet of PC, laptops, cell phones or any other items
5. Collaborate with Cyber team to eliminate vulnerabilities.
6. Ensure efficient operation of the company’s desktop computing environment.
7. Where required, administer and resolve issues with associated end-user workstation networking software products.
8. Receive and respond to incoming calls and e-mails regarding desktop problems.
9. Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
10. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
11. Work with other teams to ensure all IT equipment onsite is working as designed
12. Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
14. Perform other duties, assignments and special projects as assigned.

Position Requirements

• Associate degree in a computer science field or equivalent experience.
• A+ Certification Preferred, relevant coursework will be reviewed.
• Microsoft certification, ITIL certification or related experience required.
• Manufacturing knowledge or experience
• 2 or more years in end user support
• Experience with Epicor or other ERP software
• Excellent technical knowledge of PC, laptop, and desktop hardware.
• Strong customer-service experience and skills.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills with ability to present ideas in user-friendly language.
• Analytical and problem-solving abilities, with keen attention to detail.
• Troubleshoot server hardware and software issues.
• Hands-on desktop systems troubleshooting experience.
• Working technical knowledge of current protocols, operating systems, and standards.
• Able to read and understand technical manuals and procedural documentation.
• Ability to operate without direct supervision onsite.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.

Expectations:

All employees are expected to interact with other members of the organization in a professional and respectful manner, with the goal of producing on-time and high-quality work being the highest priority. All employees must maintain excellent communication with supervisors and engineers and a professional attitude and approach to issues within the company.

We are a drug free workplace and require pre-employment testing.

Benefits of Employment

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, and 401(k) with matching contributions. We provide our employees with a smoke-free, drug-free workplace.

About Us

We are a “Solution Driven” manufacturer for the mining industry.  At Ground Force Worldwide we design, engineer and manufacture the World’s Finest Mine Support Equipment. We offer a diverse product line for surface & underground mining and have trucks working in over 60+ countries worldwide. We have been providing our customers and dealers with custom solutions for over 30 years. Our history of innovation and strong customer relationships around the world prove us a World Leader in our industry. For more information, visit www.gfworldwide.com..

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com.

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at HR@federalsignal.com. All other applications must be submitted online.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)