IT Field Tech (Reynoldsburg, OH) - Encore Strategic

Are you looking to take the next step in your career in a company with strong teamwork values, a friendly and welcoming culture, and plenty of room for advancement? Keytel Systems takes pride in providing innovative, top-tier outsourced IT services and creating an efficient, empowered, and friendly working environment. We are currently seeking an IT Field Technician to join our intentionally collaborative team in our Reynoldsburg (Columbus Metro Area) office.

We'll Provide:

• Salary is expected to start at $55-65K and is scalable based upon experience
• Retirement plan, paid time off, health insurance benefits, and bonus plan
• Tuition reimbursement and professional development assistance
• Company vehicle and parking costs - don't put miles on your own car
• Experienced management, a strong culture, and a high degree of trust in you for you to get the things you need to do done

What You’ll Do:

• Install, configure, and deploy hardware components including desktop, laptops, servers, and associated peripherals.
• Provide on-site support to clients, addressing their technical concerns and ensuring their technology runs efficiently.
• Perform routine maintenance tasks, updates, and system checks to ensure optimal performance and security.
• Maintain accurate records of hardware inventory, installations, and troubleshooting activities. Provide detailed documentation for future reference.
• Assist clients in understanding and utilizing their hardware and software resources effectively. Provide basic training when necessary.
• Document, track, and prioritize support incidents using a ticketing system. Troubleshoot hardware and software issues.
• Collaborate with team members to escalate and resolve complex technical problems

Skills you’ll need:

• Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans.
• Ambition to advance, learn new applications, and master new skills
• 1-3 years of hands on PC support experience and O365 knowledge
• Knowledge of low-voltage cabling standards, types, and usage scenarios.
• A general knowledge of different hardware platforms, cloud services, and line of business applications.

Apply: 

• Apply with your resume
• Prioritized consideration will be given to candidates who get a head start on our application and testing here: https://www.ondemandassessment.com/link/index/JB-1VUO9P4MA?u=1047336