IT Field Technician - SPN Networks

SPN Networks, a Managed Services Provider based in Santa Fe Springs, CA, is expanding and looking for a skilled and enthusiastic IT Field Technician to be our primary onsite technician in the Denver, CO area. If you're passionate about providing top-notch technical support, both on-site and remotely, and are ready to take your career to new heights, then we want you on board!

Who We Are:

Founded in 2002, SPN Networks has experienced steady growth by nurturing strong relationships with our clients. We're not just a team; we're a close-knit family that supports each other and enjoys a good laugh together. Our office has an open-door policy, and we value the feedback and ideas of every team member.

What We're Looking For:

We're on the lookout for an experienced IT Field Technician with 5+ years of experience who shares our love for technology and customer service. Based in Denver, CO, this teammate will be the go-to contact for onsite client support in Colorado, while also providing remote technical support to other clients when onsite services aren't required. With a positive attitude and solid technical skills, you'll play a crucial role in delivering the exceptional support experience our clients have come to expect.

Key Responsibilities:

• Travel to our client's site in Denver, CO as needed to provide hands-on technical support
• Provide remote support for other clients when onsite work is not required
• Staging, deploying, and relocating workstations (Mac and PC)
• Installing printers, time clocks, and various peripherals
• Installing and relocating network equipment (firewalls, switches, wireless access points)
• Tracing and managing network/low-voltage cables
• Troubleshooting internet, wi-fi, and network issues
• Microsoft 365 Application troubleshooting and support
• Active Directory administration
• Assist with IT assessments for new and existing customers
• Maintain timely, accurate notes and status updates in the Autotask ticketing system and close each work order upon completion

Requirements:

• 5+ years of experience with:
  • Providing onsite and remote IT support services
  • Diagnosing and resolving network issues, including ping testing, IP configuration, and understanding network topology.
  • Installing, configuring, and maintaining Windows 10 (and up)
  • Supporting Mac environments
  • Microsoft Server OS - all versions
  • Office 365 - multiple applications
  • Active Directory administration
• CompTIA Network+ certification
• Ability to work Monday through Friday, 7AM through 4PM Mountain Time
• Availability for occasional after-hours or weekend work
• Proficiency in using power tools for mounting IT and network equipment. (We will supply all basic tools.)
• Clean driving record with reliable transportation. (Mileage will be reimbursed at the current federal mileage reimbursement rate.)

Physical Demand:

• Ability to climb an 8-foot ladder.
• Ability to lift 20-50 pounds.
• Comfortable working in tight spaces such as beneath desks, server rooms, and equipment racks.

Why Join Us:

At SPN Networks, your hard work and dedication will be recognized and rewarded. We offer competitive compensation, a 401(k) with a matching contribution, and comprehensive health benefits. Our holiday/vacation plan will make you feel like you've won the lottery. Plus, we're committed to your professional growth, encouraging development opportunities to expand your tech knowledge.

Ready to be our on-site tech guru? Apply now and let's work some tech wizardry together!

Candidates will be subject to a background check and a 90-day probationary period.