IT Field Technician I - Big Brand Tire & Service

Big Brand Tire is Big on Fast and Big on Friendly and we are seeking an IT Field Technician to join our team as we gear up for our next wave of planned M&A activity. This role requires frequent travel, as you will be responsible for getting our new stores’ network installed as well as hardware and point of sale systems set up.

The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a passion for providing exceptional customer service. When you are not assigned to an active M&A integration, you will work alongside our support team to provide IT Helpdesk  assistance to our employees, ensuring their technology needs are met efficiently and effectively.

Responsibilities:

• Configuration and installation of Network Devices(Firewalls, Switches, Access Points), POS Systems, Computers, Credit Card Readers, VOIP Phones, Printers, Tablets, Scanners, Cameras, and TV's
• Installation, troubleshooting, and maintenance of various cabling infrastructure.
• Provide technical support to end-users via phone, email, remote support, and in-person.
• Responding to tickets through our ticketing system.
• Troubleshoot and resolve hardware and software issues for desktops, POS systems, voip phones, laptops, printers, and other peripherals.
• Install, configure, and maintain desktop operating systems and software applications.
• Set up and configure new user accounts and equipment.
• Perform desktop administration tasks across hundreds of devices.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Perform hardware and software upgrades as needed.
• Maintain accurate documentation of IT systems, processes, and procedures.
• IT equipment inventory management, accurately submit and complete inventories and reporting.
• Assist with IT projects and initiatives as assigned.
• Manage and support our AV Conference Rooms.
• Work alongside other IT Technicians or independently during projects or field maintenance projects

Must have:

• Availability to travel to other states to integrate newly acquired service centers, duration of travel time away from home of 1-2 weeks per project.
• Valid driver’s license and ability to drive a truck and tow a 16ft trailer if needed.
• Ability to use a ladder, stand for long periods, crawl, and lift at least 50 lbs.
• Familiarity with basic power tools such as drills, hammer drills, impact drills, hole saws etc.
• Excellent troubleshooting and problem-solving skills.
• Ability to effectively prioritize and manage multiple tasks in a fast-paced environment with unforeseeable requests.
• Strong interpersonal and communication skills, with a focus on delivering exceptional customer service.

Requirements:

• Degree in Computer Science, Information Technology, or related field preferred.
• IT certifications such as CompTIA A, Network , Security , Microsoft 365 Certified: Endpoint Administrator Associate, or similar are a plus.
• Proven experience in a Desktop Support Technician role providing Level 1-3 support, preferably in a corporate setting in a fast-paced environment supporting end-users.
• Strong knowledge of Windows operating systems and Office 365 or Google Workspace.
• Experience with Active Directory, Azure Active Directory, Exchange Admin Center, SharePoint Admin Center, 365 Admin Center, and network troubleshooting.
• Experience with MDM, creating configuration profiles, security policies, automations, and PowerShell scripts.
• Demonstrated expertise in researching and testing new solutions that involves reading documentation, instructions, KB articles or escalating to Vendors for further resolution.

 Perks and Benefits we’ll provide you with:

• Excellent career progression opportunities
• Paid vacation and holidays
• Medical, dental and life insurance
• Vision, voluntary life, and accident insurance available
• 401k plan with company match
• Employee discounts & perks
• Competent team members

Big Brand Tire & Service is a one-stop tire and automotive repair service center that has been in business for over 50 years. With stores across CA, AZ, CO, NV, TX and growing fast, we strive to maintain that family feel, because that’s how it all started. We keep our customers moving, and we keep our employees moving too! We are all about investing in our hardworking, dedicated team members and pride ourselves on promoting from within. We can help you develop your skills, and in turn, you can help us grow!

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