IT Field Technician - SPN Networks

SPN Networks, a Managed Services Provider based in Santa Fe Springs, CA, is on the lookout for a skilled and enthusiastic IT Field Technician to join our team. If you're all about providing top-notch on-site technical support and ready to drive your career to new heights, then we want you on board!

Who We Are:

Founded in 2002, SPN Networks has experienced steady growth by nurturing strong relationships with our clients. We're not just a team; we're a close-knit family that supports each other and enjoys a good laugh together. Our office has an open-door policy, and we value the feedback and ideas of every team member.

Why Join Us:

Join our team and immerse yourself in a vibrant and dynamic culture! We celebrate every milestone, from work anniversaries to birthdays, and come together annually for community give-back events. At SPN Networks, we value your growth and offer ample opportunities for professional development. Benefit from certification reimbursements and attend industry conferences to stay at the forefront of technology. We understand the importance of work-life balance, so we provide 10 days of PTO, 5 sick days, and initiatives promoting health and well-being. Diversity and inclusion are fundamental to us, with 38% of our tech team comprising women, showcasing our commitment to a diverse workforce. As part of our team, you'll enjoy competitive compensation, including a comprehensive benefits package with health insurance and a 401(k) plan with company matching. Join us and be part of a team that values you and your future!

What We're Looking For:

We're on the lookout for an experienced IT Field Technician who shares our love for technology and in-person customer service. With a positive attitude and solid technical skillset, you'll be the go-to person for onsite client support, playing a crucial role in delivering the exceptional support experience our clients have come to expect.

Key Responsibilities:

• Travel by company vehicle to 1-3 client sites per day to provide hands-on technical support.
• Staging, deploying, and relocating workstations – Mac and PC.
• Installing printers, time clocks, and various peripherals.
• Configuring, installing, and relocating network equipment such as routers, switches, and access points.
• Troubleshooting Internet, Wi-Fi, and network issues.
• Microsoft 365 application troubleshooting and support.
• Light administration tasks in Active Directory, including adding and removing users.
• Assisting with IT assessments for new and existing customers.
• Maintaining timely, accurate notes and status of issues in the Autotask ticketing system and closing each work order as it is completed.

Requirements:

4+ years of experience with:

• Providing help desk and onsite IT support services
• Diagnosing and resolving network issues, including ping testing, IP configuration, and understanding network topology.
• Installing, configuring, and maintaining Windows 10 (and up)
• Supporting Mac environments
• Microsoft Server OS - all versions
• Office 365 - multiple applications
• Active Directory administration

CompTIA Network+ certification (or willingness to obtain it)

Availability for occasional after-hours or weekend work

Proficiency in using power tools for mounting IT and network equipment.

Clean driving record

Physical Demand:

• Ability to climb an 8-foot ladder safely and confidently.
• Ability to lift 20-50 pounds.
• Comfortable working in tight spaces such as beneath desks, server rooms, and equipment racks.

Where We Are Located:

• Where the 605 and 5 Freeways meet in the City of Santa Fe Springs.
• Quiet and Professional Office Setting
• Vehicle parking in front of the office.
• Access to local Park – Walking distance.

Ready to be our on-site tech guru? Apply now and let's work some tech wizardry together!

Note: This is a full-time position based in Santa Fe Springs and surrounding areas. Candidates will be subject to a background check and a 90-day probationary period.