IT Help Desk Agent - Garden of the Gods Resort and Club
Colorado Springs, CO
About the Job
Position Purpose SummaryThe IT Help Desk Agent will handle incoming tier 1 technical help desk support for the IT department. Acting as point of contact for end user requests including troubleshooting, repair, and maintenance of user equipment. Assisting all departments with ensuring operational needs are met in a timely manner. Position will escalate issues as needed to senior IT staff.Essential Functions:Process trouble tickets using Service Now system.Create/Manage User accounts in multiple systems.Facilitate Moves, adds, and changes of departmental equipment. Deliver
Source : Garden of the Gods Resort and Club