IT Help Desk Analyst - Hybrid Remote - TEKsystems c/o Allegis Group

A Local Healthcare company in Bend, OR is hiring a IT Help Desk Analyst to join the team for a great long term opportunity!
Job Summary:

• The IT Help Desk Analyst serves as the first line of contact for all technologies and applications that support the operational mission of the organization. They interact directly with all end users, internal and external, in the resolution of all Tier I technology and application issues. They are also responsible for initial triage and escalation of all other issues requiring involvement of Tier II & III or management personnel.

Job Duties:

• Provide prompt and courteous customer service to the internal and external clinician and administrative client base.
• Answer, evaluate, and triage and prioritize incoming telephone, voicemail, email, and in-person requests for assistance from users experiencing problems with supported technology and applications.
• Diagnose and resolve technical desktop, clinical application, and end user device issues using various support tools.
• Must have the ability to work cohesively as part of a team and follow standard help desk procedures.
• Identify and escalate situations requiring attention from Tiers II & III staff.
• Use the help desk ticket tracking system to document requests and resolutions.
• Stay current with system information, changes, and updates.
• Assists with PC and application deployment.
• Provide after-hours support as part of the on-call rotation.
• Must be insurable for driving through our company insurance carrier.

Qualifications:

• 2-5 years of helpdesk experience or working with a helpdesk/IT provider
• Onsite for first 90 days for training and then remote unless there is a specific issue that requires them to be onsite.
• On-call rotation every 5 weeks after 90 day on-site training period - may need to be flexible outside of the normal Mon-Fri standard hours while on-call
• Good knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools)
• Knowledge and hands-on experience providing support to users using Windows 7, Windows 8 and Microsoft Office 365, Azure, and other Application Support skills
• Network+ and/or Microsoft Certifications (MS-900, MS-102) is a plus

**If Interested:
Please apply to the job application and email Derek at Dmautz @teksystems.com
Note: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. IT Help Desk Analyst - Hybrid Remote