IT Help Desk Specialist at TEKsystems

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

Description:

Our client is a manufacturing company that manufactures industrial safety products.

They are hiring two help desk specialist to join their current team on a contract to hire opportunity. The help desk team is the first level of support for their 300+ end users. The help desk team assists with issues ranging from troubleshooting O365, phone support/set-up, workstation set-up, setting up user accounts, MFA (multi-factor authentication), etc. There are about 100-125 tickets per person per month (not including walk-in tickets). The ideal candidate will have experience with web-based ticketing systems like and remote access tools.

Top Skills Details:

help desk support, help desk, troubleshooting, customer service, windows 10, windows, phone support, ticketing system, password reset, hardware, Microsoft Office, technical support, desktop.

Additional Skills & Qualifications:

Experience with Mac OS a plus but they are willing to train them. Certifications are a plus but not required. Conversion based on level of experience: $49,920 - $65,000 (will only go this high if they bring quite a bit of experience in the systems admin space).

Experience Level:

Minimum 1 year in an enterprise level work environment supporting end users.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.