IT Help Desk Technician - The AEgis Technologies Group

IT Help Desk Technician

JOB DESCRIPTION

Summary/Objective

Role Description

A-Tech, LLC, A BlueHalo Company (ATA) is seeking an IT Help Desk Technician to provide technical support to our company’s staff.  The Technician should have good technical knowledge of computer systems, hardware and software.  They should be able to understand and troubleshoot a problem as well as effectively communicate its solution.  The Technician will be expected to respond fast to technical issues in order to minimize downtime of our employees.  The performance goals for the position are to provide fast and useful technical assistance in order to support the working availability of our IT infrastructure and to identify and implement corrective and preventative changes to sustain and improve availability.

Essential Functions

The IT Help Desk Technician’s duties will include:

• Primary initial point of contact for ATA employees seeking technical IT assistance via ticket, phone or email.
• Perform on-site and remote troubleshooting of IT problems and will also be responsible for installing and maintaining ATA provided software.
• Will prepare and deploy new computers, as well as work with user to ensure that they have all of the IT tools that they need to effectively perform their job functions.
• Training staff on ATA provided software.
• Responsible for ensuring that all endpoints are up to date on security patches on a week to week basis using an endpoint management portal.
• Assist in training staff on use and employment of security measures.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies:

• Ethical Conduct
• Strong Attention to detail
• Strategic Thinking
• Organizational Skills
• Self-Starter
• Strong Communication Skills
• Time Management
• Commitment
• Demonstrated Team Player
• Ability to successfully multi-task

Work Environment

This job operates in professional/secure office & laboratory environment. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines and other equipment as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are nominally Monday through Friday, 8 a.m. to 5 p.m.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be required.

Required Education and Experience

• A United States Citizen, able to obtain and maintain a U.S. Department of Defense Security Clearance.
• High School Diploma/GED
• Help Desk Experience
• Knowledge of basic operating systems including Windows, vCenter and Linux
• Understanding of computer systems, mobile devices and other tech products
• Basic troubleshooting skills; diagnosing and resolving issues
• Must have excellent interpersonal communication skills; will be required to interact with customers, designers, engineers, and development team members

Preferred Education and Experience

• Minimum of two (2) years directly relevant Help Desk experience
• Ability to work on multiple concurrent tasks, diverse workload and changing priorities
• Experience with patch management

Applied Technology Associates (ATA), a BlueHalo company, is an advanced technology and engineering services company specializing in solutions and services for laser communications, acquisition, tracking, and pointing, space situational awareness, advanced radio frequency (RF) systems, and small satellite applications. ATA personnel have designed, developed, integrated, delivered, and field-tested systems for space, flight, maritime, and ground-based applications. ATA also has offices in Huntsville, Alabama, Colorado Springs, Colorado, and Chantilly, Virginia.

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