IT Help Desk Technician - WB Holdings, Inc.

Job Overview:

We are seeking a Help Desk Technician to provide technical support related to computer systems, hardware, and software. The technician will be responsible for configuring systems, installing software, and offering first-level troubleshooting for our IT systems. This includes PC desktops, laptops, networks, and enterprise software. Support will be provided both locally and remotely, ensuring optimal functionality and user satisfaction.

Key Responsibilities:

• User Support:
• Resolve IT service tickets with a goal of 99% first-time resolution.
• Proactively communicate system updates, changes, or potential issues to users and management.
• Create and maintain user self-help and training materials.
• Provide hardware, software, and network support across all organizational levels.
• Act as a liaison between users and vendors to resolve issues.
• Desktop Functions:
• Procure, install, configure, and deploy PCs, laptops, and peripherals (e.g., printers, scanners).
• Manage system access, logins, and workstation configurations.
• Install and maintain desktop software and perform troubleshooting.

Qualifications:

• Associate degree in Computer Science or equivalent work experience.
• 3+ years of experience with PC hardware, desktop software, and Windows.
• Experience in supporting end users and resolving technical issues.
• Knowledge of network configurations, hardware installation, and software troubleshooting.
• Excellent interpersonal and communication skills.
• Strong customer service orientation with problem-solving abilities.