IT Help Desk Technician - Kforce Inc.
Long Island City, NY 11101
About the Job
- The first line of IT technical support for users is efficient, professional and timely
- Technical problems are escalated appropriately in a timely way
- End users can effectively and efficiently utilize IT tools
- Best results are achieved through collaboration with colleagues
- IT issues are addressed promptly and professionally with minimum interruption to business processes and issues are escalated properly
- Documentation is thorough, accurate, prompt, and useful
- All tasks and activities support the overall maintenance of corporate IT infrastructure
- Special projects assigned by management are completed correctly
- All projects and tasks are completed according to schedules and deadlines
- Answering Help Desk calls
- Configuring workstations and servers
- Supporting users when using off-the-shelf software
- Providing user training
- Administering network peripherals
- Remediating slow systems
- Provision Cellphones
- Provision workstations and VDI
- Setup new users' desk in advance in a streamlined process and provide user training
- Administering users accounts
- Administering the phone system
- Creating new Active Directory user accounts
- Maintaining Active Directory workstations and server OU's, GPO's user information (i.e., Title-, -Change-, Location, Phone number, etc.)
- Fixing printer jams and other printing problems
Requirements:
- BA in Computer Science
- Current Microsoft certifications
- 3 years of experience with systems and user support
- Operating Systems: Proficiency in common operating systems such as Windows, macOS, and potentially Linux
- Basic Networking Concepts: Understanding of network connectivity, IP addresses, and basic troubleshooting
- Hardware Components: Knowledge of common hardware components in desktops, laptops, and peripherals
- Software Applications: Familiarity with common software applications like office suites, web browsers, and email clients
- IT Tools: Ability to use IT service management tools and ticketing systems effectively
- Communication Skills: Strong verbal and written communication skills to interact with end-users and convey technical concepts clearly
- Customer Service: A customer-focused mindset with the ability to empathize with user issues and provide a positive experience
- Problem-Solving: Basic problem-solving skills to analyze and address straightforward technical issues
- Documentation: Skill in documenting incident details, solutions, and interactions accurately
- Process Adherence: Understanding of established support procedures and adherence to company policies
- Advanced MS Applications, especially Exchange/Outlook, Teams, Word, Excel, PowerPoint, etc.
- Calendar management, Teams meetings and file storage across the infrastructure
- Web Browsers - Chrome Internet Explorer
- Advanced User functions in MS Windows, file manager, settings, Registry features and edits
- Intermediate Network knowledge - connectivity, wireless access and trouble shooting
- Password and Identity management advanced skill (OKTA, DUO and self-service tools)
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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