IT Help Desk Technician (Secret Clearance Required) - Akima, LLC
Denver, CO
About the Job
The 4th Infantry Division and Fort Carson builds and maintains combat ready expeditionary forces necessary to fight and win in complex environments as members of a Joint, Interagency, Intergovernmental, and Multinational (JIIM) team or as a Mission Command Element (MCE); provides first class support to Soldiers, Airmen, Civilians, and Families; and enable unified action with community, state, and interagency partners to accomplish all assigned missions.
The US Army Signal Regional Network Enterprise Center (RNEC) Fort Carson, CO provides secure, reliable and responsive service in information resources and information technology to multi-component forces, fully supporting Fort Carson as a Power Projection Platform. The RNEC serves as principal focal point at Fort Carson for information management matters and provides functional policy and guidance on Fort Carson IT systems and support, to include long haul and base communication (BASECOM) services for the entire installation, including all tenant organizations and activities. Additionally, the RNEC provides the information technology management strategic planning perspective to the Fort Carson strategic planning process, to include alignment with the Army strategic vision, goals and objectives. The RNEC develops and implements Fort Carson IT performance measurements and provides oversight of Fort Carson Information Assurance Program. The RNEC serves as Fort Carson's functional proponent for AKM transformation, Army Enterprise portals, Army Knowledge Enterprise Architecture and Army Enterprise Info-structure.
This Help Desk Technician position will be at Rocky Mountain Arsenal near Commerce City, CO.
Our Help Desk Technician will perform as a member of our comprehensive team conducting computer and IT system troubleshooting and support. Our ideal candidate will provide end-user assistance at the workstation or docking stations, and perform troubleshooting and repair services for all hardware and software issues, movement of and reinstallation of IT assets during personnel moves, changes and deletions to deployed IT assets, printers, scanners, and other peripherals as well as provide IT support for intermittent off-site activities such as conventions, seminars, boards, and training.
Responsibilities:- Analyze and resolve various IT classified and unclassified system problems.
- Test and analyze computer hardware and software, networks, and systems malfunctions to resolve physical and logical processing problems.
- Install, configure, troubleshoot and maintain end user equipment and software.
- Adjust equipment configurations and realign port allocations.
- Resolve Local Area Network (LAN) installation and operation problems with the end user.
- Provide on-site technical assistance to end users including assistance with Microsoft operating system, user profiles, computer applications and hardware. This includes any technical support for upgrades or replacement programs.
- Notify supply personnel of anything needing to be reorder, such as, print toner, paper, etc for the organizational printers.
- Agreement of Non-Disclosure Statement for PII and sensitive procurement information.
- Answer general questions from end-users on hardware, software and Microsoft Office issues.
- Maintain an automated tracking sheet of organization assets (printers / MFD’s and computers) to include, computer name, user, mac address, model number, serial number and location.
- Maintain spreadsheet with all information required for accreditation packet and provide to designated Department of the Army Civilians when changes are made.
- Coordinate with designated Department of the Army Civilians for port and telephone moves and installs. - Receive and execute trouble tickets from direct users and from the Army Enterprise Service Desk (AESD) through the AESMP Ticket system.
- Minimum High School Diploma/GED.
- Minimum one (1) year related experience in IT Help Desk duties.
- Demonstrated experience troubleshooting the Microsoft Windows 10 operating systems and compatible computer applications.
- Experience with Microsoft Office 365 product configuration and support in an enterprise environment.
- Desktop and laptop hardware service and support.
- Minimum SECRET Clearance Required.
- Minimum DOD 8570.01-M IAT II Certified in at least ONE of the following certifications at time of hire: Security+ CE, CCNA Security 3, CSA+, GICSP, GSEC, or SSCP. IAT Level III certifications (Also Acceptable): CASP+ CE, CCNP Security, CISA, CISSP, GCED, or GCIH.
- Obtain Current Windows Operating System (OS) certification within 6 months of hire.