IT Help Desk Technician - IES Residential, Inc.
Sugar Land, TX
About the Job
IES Residential is one of the nation’s leading residential electrical contractors, dedicated to providing exceptional service and innovative solutions. We are seeking a skilled and experienced Help Desk Technician to join our dynamic IT team.
As a Help Desk Technician, you will serve as a key point of contact for IT support within our organization. You will provide essential support to our end users, ensuring that their hardware and software issues are resolved efficiently and effectively while maintaining high standards of customer service.
Key Responsibilities:
Support and Troubleshooting: Manage and resolve incoming support requests through phone, email, and our ticketing system. Provide advanced troubleshooting for end-user hardware, software applications, and related issues.
Ticket Management: Accurately document all support requests and resolutions in our ticketing system. Ensure timely resolution of tickets within established Service Level Agreements (SLAs) and maintain detailed records of each interaction.
Customer Service: Deliver exceptional technical support and communicate clearly with end users to understand and address their needs. Strive to exceed performance metrics related to response times and user satisfaction.
Collaboration: Work closely with Network and Server Administrators to escalate and provide detailed information on issues that require higher-level resolution. Ensure effective communication and support for resolving complex technical problems.
Qualifications:
Experience: Proven experience as a help desk technician or in a similar customer support role.
Technical Skills: Strong understanding of computer systems, mobile devices, and various tech products. Working knowledge of the following is highly preferred:
- Windows 10
- Microsoft Office Suite
Certification: A+ Certification is a plus.
Documentation: Demonstrated ability to document issues and resolutions with accuracy and attention to detail.
Communication Skills: Proven verbal and written communication and interpersonal skills to interact effectively with end users, team members, and executive management.
Education: High school diploma or equivalent; relevant technical certifications or coursework in IT support is a plus.
Problem-Solving: Ability to diagnose and resolve technical issues effectively and efficiently.
Teamwork: Collaborative attitude and willingness to work with others to achieve shared goals.
If you are a skilled IT professional looking to make a significant impact and advance your career, we encourage you to apply and become a part of the IES Residential family!
License Required:NoJob Locations:US-TX-Sugar LandCompany Overview:IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2023 fiscal year ending September 30, 2023, IES produced over $2.3 billion in revenue and employed over 8,400 employees at over 129 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.
Our commitment to our employees is reflected by our actions:
- Safety is Priority One – and our record shows it
- Competitive Pay
- Company 401K plan with Employer Contribution Match
- Company Paid Time Off
- Company Paid Life Insurance
- Choice of Medical Coverage including Prescription and Short Term Disability Plans
- Choice of Dental and Vision Coverage
- Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
Auto and Home Insurance Discount Programs
EEO Statement:PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.
EEO & Affirmative Action
The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.
View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement
View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster
Disability Accommodation
IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.
Right to Work
