IT Help Desk Tier I - Peoples Family of Corporations

About Us:

People’s Family of Corporations consists of three nonprofit agencies providing health care, dental, behavioral health, and community outreach to underserved populations throughout St. Louis and the surrounding areas.

Position Summary:

This is an on site position. Responsible for the level I support of technology-based systems for Peoples Family staff, including support for operating systems, software, hardware and networking. The employee interacts directly with staff requiring strong communication and customer service skills as well as the ability to use a wide variety of technical resources (i.e., engaging vendor support) to provide a high level of technical support.

Primary Duties and Responsibilities:

• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• User Identity Management in Active Directory and Office 365.
• Provide daily onsite support for the computing desktop, including operating system, software installation, maintenance, and hardware.
• Setup and configure new employee accounts and IT equipment in a timely and efficient manner.
• Assist and train new employees with basic IT processes.
• Collaborate with higher tier on planning and issue resolution as needed.
• Evaluate IT requirements or needs and then make recommendations for appropriate equipment.
• Maintain department IT equipment and software inventory utilized within department.
• Maintain confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols
• Participate in Special Projects as Needed.
• Perform other duties as assigned.

Qualification Requirements:

• Bachelor’s degree in an I.T. related field preferred; High School diploma or equivalent required.
• Experience using ticketing software.
• Experience with Microsoft 365 environments.
• Ability to diagnose and resolve basic computer/technical issues.
• Excellent verbal and written communication skills.
• Keen attention to detail, memory of patterns, and interest in problem-solving
• Strong Microsoft Outlook, Excel and Word skills and experience setting up mobile devise.
• Ability to plan, prioritize and organize work
• Ability to solve problems and achieve objectives with capacity building.
• The ability to work independently and with initiative, combined with skills for thriving in a team environment to achieve shared goals.
• Ability to follow instructions
• Ability to function as part of a cross-disciplinary team and work effectively in collaboration with diverse groups of people.
• Strong adaptive skills.

Willing to participate in an on-call rotation and provide after-hours support as necessary.