IT Helpdesk Level I - Acture Solutions

Acture Solutions is seeking a dedicated and customer-focused onsite Helpdesk Level I Technician to join our IT support team. The ideal candidate will provide first-line technical support to end-users, ensuring prompt and efficient resolution of desktop, software, and application-related issues. This role requires excellent problem-solving skills, effective communication, and a commitment to delivering high-quality service.

Your Role: As an IT Helpdesk Level I Technician, you will report to the Technology Supervisor and support education sector users daily such as teachers, staff, and administration. You will assist users through complicated help queries and correspond with customers on ongoing projects and maintenance.

Your Impact:

• Provide first-level technical support to end-users via phone, email, or in-person for desktop, software, and application issues.
• Diagnose and troubleshoot hardware and software problems, including operating systems (Windows/Mac), productivity software (Microsoft Office, etc.), and various applications.
• Assist with the installation, configuration, and maintenance of desktop computers, laptops, printers, and other peripheral devices.
• Log and manage support tickets in the IT helpdesk system, ensuring accurate and timely updates and resolutions.
• Escalate unresolved issues to higher-level support or specialized teams, as necessary.
• Perform basic network troubleshooting, including connectivity issues and network printer problems.
• Maintain an inventory of IT assets and ensure proper documentation of support activities.
• Participate in the deployment of new hardware and software, including system imaging and configuration.
• Provide end-user training and support for commonly used applications and tools.
• Follow established IT policies and procedures, ensuring compliance with company standards.

Who You Are: Required Qualifications

• 1-3 years of experience in a desktop/application support role or related technical support experience.
• Experience with Microsoft, Apple, and Google applications.
• Ability to troubleshoot connectivity, networking, and printer access.
• Ability to manage requests using a ticketing system.
• Ability to troubleshoot/repair/replace hardware for PCs, laptops, etc.
• Experience teaching adults about technology a plus.
• Excellent problem-solving, analytical skills, and communication skills.
• Ability to work independently and as part of a team.

Work Schedule:

This is a full-time onsite position in Pleasantville, NY, Mon-Fri, 7a-4p ET.

Who We Are: Acture Solutions has been a trailblazer in the technology solutions industry for over four decades in Upstate NY. Offering innovative 360º IT solutions, we pride ourselves on being the antithesis of traditional MSPs. Under new leadership in the past five years, we have experienced exponential growth, earning recognition on Inc. Magazine's Fastest Growing Companies List for two consecutive years. Our team comprises tenacious analytical people dedicated to delivering excellence to our clients. With plans to double in size over the next three years, we are seeking committed individuals who want to grow with us and contribute to our continued success.

What We Offer:

At Acture Solutions, we offer a competitive compensation package that includes a medical insurance plan with zero deductible, vision and dental coverage, a 401k plan, and a generous PTO policy. Our expected annual salary range is $45,000 to $55,000, commensurate with experience. We are an Equal Opportunity Employer, valuing a diverse team that consistently delivers high-quality work with a positive attitude.

Our Culture:

Renowned for our excellence in the industry, Acture Solutions is at a pivotal point in its journey, shaping an even brighter future. We prioritize a "people first" culture, where respect and quality take precedence over profit. With ambitious standards for quality and performance, we foster a fun, respectful, and inclusive environment where every team member contributes to our collective success.

Join Us:

Step into a role that challenges and rewards you in equal measure. At Acture Solutions, we offer a dynamic work environment where collaboration, inclusivity, and impactful projects flourish. Apply now to become a part of our team and help shape our exciting future. Please note that Acture Solutions requires valid driver's licenses and criminal background checks for all positions.

A criminal background check and having a valid drivers license are requirements for this position.