IT Helpdesk Manager - Alliance Solutions
Huntington Beach, CA 92647
About the Job
Helpmates is HIRING HELP DESK MANAGERS ! For a reputable Aerospace company in the city of Huntington Beach, CA. The Help Desk Manager will manage and lead a team of IT Desktop Support Techs and will require to have Fresh Desk experience. Must have excellent written and verbal communication skills and team management skills. He will also be responsible for providing technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. They will clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; conduct hardware and software inventory database maintenance and reporting; and perform other related IT work as required.
SCHEDULE:
Monday – Friday, 8:00am – 5:00pm
PAY RATE:
$45.00 per hour
SUMMARY OF JOB DUTIES - Essential Functions (Other duties and projects may be assigned or requested.)
GENERAL QUALIFICATIONS – Education, Knowledge, and Experience
Education:
Experience:
3 - 5+ years of direct experience
Other:
SUPERVISION PROVIDED TO THE POSITION
If you're interested in this position please text "Helpdesk Manager" to 562-402-3432
#HSCE
SCHEDULE:
Monday – Friday, 8:00am – 5:00pm
PAY RATE:
$45.00 per hour
SUMMARY OF JOB DUTIES - Essential Functions (Other duties and projects may be assigned or requested.)
- Manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service.
- Recruit, train, and support helpdesk representatives and technicians.
- Establish customer service standards, contribute to improving customer support, and provide feedback to the internal team.
- Developing reports on team productivity and maintaining a problem-solving attitude to ensure high quality technical support and enhance client satisfaction
- Identify, diagnose, and resolve problems for users of company-owned computers, phones, tablets, software and hardware, communicates solutions to end-users
- Provide one-on-one end-user problem resolution over the phone or in-person
- Order, deliver, tag, set-up, and assist in the configuration of end-user PC desktop/laptop hardware, software and peripherals
- Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, VPN, and local-area network access problems
- Coordinate timely repair of PC computer equipment and peripherals covered by third-party vendor maintenance warranty or agreements
- Help install local area network cabling systems and equipment such as network interface cards, hubs and switches
- Perform minor desktop/laptop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements
- Troubleshoot and assist users with all conference room technologies
- Setup and perform minor troubleshooting on company-issued mobile phones
GENERAL QUALIFICATIONS – Education, Knowledge, and Experience
Education:
- High School Diploma or GED equivalent is required
- Bachelors Degree in Information Technology or a related field is preferred
Experience:
3 - 5+ years of direct experience
Other:
- Extended or irregular hours may be required
- Must be authorized to work in the United States
- Helpmates Staffing is an “at-will” employer; employment is at the mutual consent of both the employee and the employer, and may be terminated at will for any reason, with or without cause, at any time during employment with the Company
- As business conditions warrant a change in the operating necessities of the Company, all employees are expected to react productively, handle other essential tasks assigned now or in the future
- Tasks may vary slightly based on products produced at a division
SUPERVISION PROVIDED TO THE POSITION
- Direction with necessary guidance is provided in terms of tasks and craftsmanship and measured based upon how well tasks have been completed. Receives detailed instructions as needed
- Develop and provide solutions to complex problems based on established precedents and are consistent with organization objectives
- Ability to communicate clearly and effectively in English, both verbally and in writing
If you're interested in this position please text "Helpdesk Manager" to 562-402-3432
#HSCE
Source : Alliance Solutions