IT Helpdesk Representative - Spherion

Spherion is seeking a dedicated IT Support Specialist to provide first-tier technical support for internal users. In this role, you will respond to phone calls and online tickets, resolving personal computing device issues and requests in a timely manner. You will work closely with your team to implement solutions and ensure all employees have the technology they need to perform their jobs effectively. This position operates under close supervision and follows pre-established procedures to maintain a functional work environment. This is not a remote position.

Responsibilities:
Provide first-tier technical support by addressing computing device issues and requests
Respond to support requests via phone and online ticketing system
Troubleshoot and resolve hardware and software issues in a timely manner
Document and track issues, resolutions, and escalations as needed
Assist with other IT-related tasks as required

Working hours: 8:00 AM - 5:00 PM

Skills:
Experience providing technical support in a help desk or IT role
Knowledge of common operating systems (Windows, macOS) and office productivity software (Microsoft Office)
Certifications such as CompTIA A+ or similar

Education:
High School

Experience:
1-4 years

Qualifications:
Basic understanding of computer hardware and software troubleshooting
Problem-solving skills and attention to detail
Familiarity with ticketing systems for managing support requests
Must reside in the Killeen/Temple area


If you're passionate about technology and helping others, we want to hear from you! Apply through Spherion today and contact the Spherion Temple Team at 254-778-0533

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).