IT Helpdesk Support Specialist - OPSPro, LLC

IT Helpdesk Support Specialist

Are you a Good Egg? Do you handle confidential client information with integrity and are considered by your clients a detail-oriented, trusted advisor? Do you always seek more knowledge and stay current with the latest software updates and versions, willing to take on new projects and responsibilities as you grow in your career? If you are very customer-service and results oriented, an experienced problem solver who is a team player, and a self-start with excellent communication skills who can handle multiple tasks simultaneously, we want to talk to you!

What does a Helpdesk Support Specialist do at OPSPro?

This role is part of a cross-functional team while handling multiple tasks concurrently.

• Provide remote and in-person technical support, incident, and problem management to end-sures on technology issues regarding computer operations, software support, setups and error messages.
• In-person support includes 5-6 hours on Sundays (with flexibility to be off a weekday)
• Troubleshoot and support software applications and business processes
• Troubleshoot and repair new or existing hardware
• Analyzes and tests new hardware / software configurations
• Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support
• Assist the technical lead with projects from implementation through testing and production
• Accurately update applications, websites, and content management systems
• Accurately update and maintain electronic records with current data.

Please note

• On call, and evening or weekend hours will be required as needed for support and maintenance issues (1 week every 8 weeks).
• Some local travel will be required. Domestic travel could be required.

What experience does the Helpdesk Support Specialist need?

Qualifications

• Experience with computer systems support, helpdesk support, computer deployment and imaging
• Working knowledge of Microsoft Office and Windows Operating Systems
• Experience with Office365 administration and end user/client support
• Supporting Windows Operating Systems
• Troubleshooting network and wireless issues
• Working knowledge of computer networks and Wi-Fi
• Experience supporting multiple clients or tasks simultaneously
• Experience installing software, patches and updates on desktops and laptops

Preferred

• Experience Macintosh operating systems
• Technical certificates

What does OPSPro do?

OPSPro specializes in providing small businesses and government contractors with compliance and operational support including HR, Payroll, Accounting, Contracting, and IT. We hire experts in these areas who work with our clients to provide the part-time, expert services they need but are not ready to hire for at this point. We often have clients who hire us for one service, but then become clients of the other departments as well. We are known for our experience with government contracting and the ability to provide customized services to start-ups and small businesses.

Why do people love working at OPSPro?

• We run on EOS™ (this means we take time to work "on" the business to make sure we all have clear expectations, everyone's voice is heard, and we are all rowing in the same direction)
• We value our people (you will often hear "Family First" and we take our work-life balance serious)
• We have been around for while (we are not one of those recent, all-remote companies that are trying to figure things out as they go along – our IT department will set you up with all the hardware and software you need, we meet constantly "face-to-face" via Teams, and we have established services, processes, job responsibilities, marketing materials, and so much more)
• We offer great benefits: including Medical, Dental & Vision insurance, FSA, HRA, Life Insurance, 401k with up to 5% match, generous PTO, Education Reimbursement, etc.

OPSPro is an EEO employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. OPSPro participates in the E-Verify Employment Verification Program.

While performing the duties of this Job, the employee is regularly required to sit, talk, type, or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. OPSPro makes hiring decisions based solely on qualifications, merit, and business needs.