IT Helpdesk Technician - Simple Modern

About Simple Modern

Simple Modern is a leading omnichannel drinkware and consumer packaged goods company on a mission to give generously. Based in Oklahoma, Simple Modern offers premium quality products and unique styles for adults and kids at generous prices while also giving at least 10% of annual profits to nonprofit organizations. Simple Modern"s exceptional products are designed for on-the-go use, inviting customers to "Take Us With You." Founded in 2015, Simple Modern has grown into a category leader for retail partners Amazon, Target, Walmart, Whole Foods, and others, serving customers in all 50 states and eight countries around the world.

We are always looking to connect with talented, high-character individuals who align with our values. If you are excited about our products and our approach and interested in employment with Simple Modern, apply today!

Role Description

We are seeking a skilled and versatile IT Helpdesk Technician to join our team. This role will be responsible for providing in-person technical support to our employees, managing our device and inventory systems, and assisting with information security tasks. The ideal candidate will have a strong foundation in IT support, excellent communication skills, and the ability to adapt to evolving technologies and security requirements.This is an in-person position required to work onsite from corporate headquarters in Moore, OK.

Corporate Values

• Excellence
• Generosity
• Humility
• Growth Mindset
• Collaboration

Responsibilities

• Technical Support
• • Provide first-line technical support to employees for hardware, software, and network issues
  • Troubleshoot and resolve IT-related problems efficiently
  • Set up and configure new employee workstations and devices
  • Perform routine maintenance and updates on company systems
• Device and Inventory Management
• • Manage and maintain the Rippling device management system
  • Keep accurate records of IT assets and inventory
  • Coordinate device procurement, distribution, and retirement
  • Ensure compliance with licensing agreements for all software
• Information Security
• • Assist in collecting evidence for Security Operations Center (SOC) requirements
  • Conduct information security training sessions for employees
  • Help complete Security Assessment Questionnaires (SAQs)
  • Contribute to the implementation and maintenance of information security policies and procedures
• General IT Support
• • Document IT processes and maintain knowledge base for common issues
  • Collaborate with other IT team members on larger projects
  • Stay informed about new technologies and security best practices
  • Provide recommendations for improving IT infrastructure and processes

Requirements

• CompTIA A+, Network+, or Security+ certifications
• Experience with cloud-based services (e.g., Google Workspace, Microsoft 365)
• Knowledge of ITIL practices (Information Technology Infrastructure Library)
• Familiarity with information security frameworks (e.g., ISO 27001, NIST)

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