IT Helpdesk Technician – Utica, NY - Tom Daly

IT Helpdesk Technician – Utica, NY
Temporary Position with Opportunity for Growth

Why Work with Our Client?
Join a forward-thinking organization where your skills are valued, and your contributions directly impact the team’s success. As part of our client's dynamic IT department, you will not only solve technical challenges but also grow professionally in a collaborative and supportive environment. You’ll enjoy competitive pay, hands-on experience with cutting-edge technology, and the chance to work with a motivated, talented team. Your role as an IT Helpdesk Technician will be pivotal in ensuring the smooth functioning of IT operations across the organization.

What You'll Do:
As an IT Helpdesk Technician, you will be the go-to expert for providing both remote and deskside support to end-users. Your day-to-day responsibilities will include:

• Ticket Management:
  Monitor, prioritize, and manage support tickets efficiently, ensuring timely resolutions in line with our service level agreements (SLAs).
• Phone and Deskside Support:
  Address IT-related inquiries via phone and provide in-person support for hardware and software troubleshooting. You'll communicate technical solutions in an easy-to-understand way for non-technical users.
• Collaborative Problem-Solving:
  Work closely with the IT team to share knowledge and contribute to collective problem-solving. Your input will be key during team discussions and meetings.
• Technical Expertise:
  Utilize your skills in Office 365 and Active Directory to resolve issues swiftly. Your troubleshooting abilities across hardware, software, and networks will be vital in keeping the organization running smoothly.

What You Bring:
Our ideal candidate is someone who thrives in a fast-paced environment and has a passion for helping others solve technical challenges. Key qualifications include:

• Proven Experience:
  At least 4-5 years in IT helpdesk or technical support roles, with expertise in Office 365 administration and Active Directory.
• Problem-Solving Mindset:
  You’ll need strong analytical skills and the ability to troubleshoot complex IT issues with attention to detail.
• Team Player:
  You excel in team settings, sharing knowledge and working toward collective goals.
• Strong Communication:
  Your ability to explain technical concepts to non-technical staff will be essential in ensuring smooth resolutions.

Additional Details:

• Education: An associate degree or higher in IT or related fields is a plus.
• Certifications such as CompTIA A+ or Microsoft Modern Desktop Administrator are also advantageous.
• Willingness to participate in an after-hours rotation for on-call support when needed.

Pay Rate: $25-30/hr. at 40-55 hours per week

If you’re ready to take your career to the next level and enjoy being part of a motivated team, we encourage you to apply. This is your chance to play a key role in delivering high-quality IT support and helping the organization thrive.

Our Client is an Equal Opportunity Employer
All qualified applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are available for individuals with disabilities.