IT Infrastructure & Security Manager - St. David's Foundation

Join our team at St. David's Foundation as our IT Infrastructure & Security Manager and be part of advancing health equity in Central Texas.

The Manager of IT Infrastructure & Security manages all aspects of the IT infrastructure and security of the Foundation (Service Desk, security, networks, systems, telecom, Disaster Recovery, etc.) whether performed internally or by a third party. This infrastructure includes network switches, routers, firewalls, servers, hardware, software, end user workstations and user profiles for a multi-facility environment including mobile dental clinics. The Manager of IT Infrastructure & Security provides exceptional and timely customer service, including resolving technical issues and providing ongoing training.

RESPONSIBILITIES

1. Manage a multi-facility system and network environment that includes mobile dental clinics.
2. Manage local, metropolitan and wide area network hardware, software and firmware to ensure a secure and stable environment for servers, switches, routers, access points, end user workstations, laptops and printers.
3. Manage Cisco Meraki eco-system of firewalls, network appliances and security systems.
4. Oversee information security functions and policies related to data security in both hardware and software venues, including HIPAA compliance where applicable.
5. Manage the Service Desk (which includes supervising two Help Desk Tech II resources), processes and procedures related to the Service Desk and the collection of Customer Satisfaction feedback.
6. Manage network servers (virtual and physical), including troubleshooting hardware and software issues relating to network performance and managing installation of necessary patches and updates.
7. Evaluate technology needs and network enhancement opportunities, including making recommendations for systems-related hardware and software purchases and solutions.
8. Manage backup application software, backup of network files, and security software updates.
9. Manage the MS Exchange Online e-mail environment, Office365, MS Azure, Box.com and other cloud-based services used by the Foundation.
10. Manage standards for administration of user accounts on the network, E-mail mailboxes, and E-mail recipient lists and mailboxes.
11. Manage the evaluation, implementation and maintenance of personal computers, systems hardware, and software applications.
12. Manage service repairs.
13. Assist the Director of IT in preparing the information technology budget, annual systems plan, and inventory for computer-related hardware and software.
14. Prepare and publish periodic reports on the status of initiatives, metrics, and operations performance indicators.
15. Manage ongoing performance improvements.
16. Assist with ongoing technology training for staff.
17. Perform other duties as assigned by management.

REQUIRED QUALIFICATIONS

1. Bachelor's degree, or equivalent experience.
2. Minimum of five years of professional technology experience in the support of networks and hardware and software support.
3. Minimum of three years' experience managing technical resources.
4. Technical working knowledge of VMware, Microsoft Azure, O365, Exchange, Windows Server, Linux, and Windows workstation operating systems in a networked environment.
5. Demonstrated ability to effectively maintain network server performance, install new network services, and troubleshoot personal computer issues.
6. Demonstrated ability to effectively train users of differing degrees of computer experience in the use of new and existing computer applications.
7. High computer proficiency in Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and Access.
8. High degree of proficiency in the support of various computer applications, including Windows, Office, Box.com, and Veeam.
9. Valid driver's license and reliable transportation for travel to multiple worksites within five (5) Central Texas counties including occasional nights and weekends.

PREFERRED QUALIFICATIONS

1. Minimum of seven years of professional technology experience in the support of networks and hardware and software support.
2. Experience working in the healthcare industry dealing with HIPAA requirements.
3. Industry certifications from Microsoft, Cisco, VMware, ITIL, or ISACA (such as CISSP, CISM).
4. Experience working with a Managed Service Provider (MSP).
5. Experience creating and executing technology plans and strategies.