IT Laboratory Systems Support Analyst - Integris BioServices, LLC dba KCAS Bioanalytical and Biomarker Services

When you work as an IT Laboratory System Support Analyst at KCAS, you further our mission by installing, configuring, performing IQ/OQs, supporting, and troubleshooting scientific software.
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In this role, we will rely on you to:

• Installation of scientific software
• Performance of IQs for regulated software with limited support to OQs
• Configuration of scientific software
• Assists in the resolution of laboratory IT issues.
• Resolution of IT tickets both scientific and general
• Document processes and procedures for IT scientific related support functions, including end user self-service documentation.
• Record information to BMRAM, KACE, and regulated systems.
• Add user accounts, remove accounts, and unlock accounts for scientific and general software.
• Perform account reviews.
• Assist with lab data back-ups and retrieval.

To qualify specifically for this role, you will have:

• 1-year related experience in a laboratory.
• Experience in troubleshooting technical problems.
• Experience supporting systems in a health sciences environment
• Associate's degree in a related field.
• Relevant coursework or certificates
• Able to work on multiple projects·
• Able to communicate with scientists·
• Able to breakdown complicated processes and make them usable by non-experts·
• Able to perform tasks with a sense of urgency·
• Able to maintain a progress chart of multiple projects·
• Self-motivated and deadline driven·
• Have a genuine interest in learning new laboratory software and processes·
• Perform all aspects of the job in a way that supports the company brand and supports company mission, vision and values.

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