IT Lead - ERP Shared Services (OpenText) - Johnson and Johnson

Johnson & Johnson Technology Services (JJTS) is recruiting for an IT Lead position - OpenText Operations & Engineering-supporting OpenText Business services for J&J Globally for North America. This position will be based in Raritan, NJ or any location near a J&J office in North America (This is not 100% remote work and will require being on-site three days a week).

This challenging opportunity will reside in TS-ERP organization, and will collaborate with the Sr Manager, Service Management ERP Services. In this role, the Operations & Engineering lead will support the operation and maintenance of critical OpenText Global platforms. Ensures efficient and expedient recovery of services required by the business in the case of disruption.

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Key Responsibilities:

This role will be responsible for Vendor Relationship, Business Relationship Management, Performance Management. Responsible for the End to End experience of our customers and how our systems perform using industry leading tools and approaches. Also, this is an adventurous role to improve IT Product quality by focusing on preventative measures through automation to eliminate product reliability issues!

Primary functions of the role will include:

Request Management

• Own the lifecycle of all service requests from the users
• Responsible for (Request Approval, Cancellation, Evaluation, Fulfillment, Initiation, Review and Close, Validation and Classify)

Event Management

• Detect events, make sense of them and resolve appropriate control action.
• Responsible for Event Management Lifecycle (Event Management System, Detect & Log Event, Correlate & Filter Event, Select Event Response, Review & Close Event)

Incident and Outage Management

• Address all incidents; this can include failures, questions or queries reported by the users by technical staff, or automatically detected and reported by event monitoring tools. Responsible Incident and Outage Lifecycle
• Escalation (hierarchical) point for vendors on incidents. Contact for DCC on major incidents

Application Security Management

• Security and proactive protection of internal/customer info, including restriction of unauthorized access, use, disclosure, modification, or disruption of data.
• Responsible for Application Access Control, Security Baseline Monitoring, Security Education and Awareness, Threat and Vulnerability Management

Continuous Service Improvement

• Supervise and measure the quality of IT operations, benchmark metrics, perform analysis and identify improvement actions (e.g. ticket trends that should initiate chronic problem process, ticket reassignments)

Knowledge Management

• Responsible for receiving knowledge from service transition and ensuring support readiness

• Responsible for ensuring that knowledge is used appropriately across Inc and SRM

Additional role:

• Engage in and improve our applications - design, deployment, operation, automation and continuous improvement.
• Work to keep critical systems highly available and reliable by measuring and monitoring availability, performance and overall system health.
• Perform Production Readiness reviews and ensure operational resource capacity based on business criticality of the application.

Education:

• A Bachelor's degree in Information Systems or Computer Science, or relevant work experience is required.
• Relevant Certifications from Product Vendor

Experience and Skills:

Required:

• 4-6 years of experience as an IT/Operation specialist supporting OpenText products such as Content Server, Documentum, Extended ECM and Archive Server, Vendor Invoice Management (VIM) for SAP
• OpenText Application Expertise including - Document Management, Content Collaboration, Archiving and Retention, OpenText Capture Solutions and Reporting and Analytics
• Supporting Legacy and Saas OpenText Product integrations with SAP ECC, SAP S/4 HANA.
• Compliance and Regulatory Expertise - Records Management and Audit and Legal Compliance
• Authority in collaboratively leading diverse relationships across geography and culture, focusing on business outcomes, strategic problem solver with ability to prioritize team goals and activities!
• Have strong systematic problem-solving experience, a sense of accountability, ownership and expertise in ITIL processes (incident management, change, problem, release management)
• Demonstrated ability to work independently and lead multiple projects simultaneously in a fast- paced environment
• Strong leadership skills including being enthusiastic, thoughtful, detailed, crucial, and flexible, conducting yourself expertly and with integrity.
• Make confident decisions and get results through others while encouraging collaboration and innovation, employ standard methodologies for talent management, assessment and diversity and inclusion

Other:

• 10% travel- domestic/international

The anticipated base pay range for this position is $90,000 to $144,900.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
• Employees are eligible for the following time off benefits:
  • Vacation - up to 120 hours per calendar year
  • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
  • Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
• Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market."