IT LEAD – APPLICATIONS (Computer Aided Dispatch Application Support) - The City of Houston
Houston, TX
About the Job
IT LEAD – APPLICATIONS (Computer Aided Dispatch Application Support)
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IT LEAD – APPLICATIONS (Computer Aided Dispatch Application Support)
Salary
$86,164.00 - $120,000.00 Annually
Location
5320 North Shepherd
Job Type
Full Time
Job Number
35227
Department
Houston Information Technology Services
Division
HITS - ENTERPRISE APPLICATION SERVICES (EAS)
Opening Date
10/04/2024
Closing Date
11/3/2024 11:59 PM Central
+ Description
+ Benefits
+ Questions
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Job Classification: IT LEAD – APPLICATIONS (Computer Aided Dispatch Application Support)
Posting Number: 35227
Department: Houston Information Technology Services
Division: ENTERPRISE APPLICATION SERVICES
Reporting Location: 5320 N. Shepherd Drive, Houston, TX 77091
Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM* *Subject to Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The IT Lead - Applications (Computer-Aided Dispatch Support) will oversee the maintenance and support of essential systems for the Houston Emergency Center, such as the emergency dispatching system and its connections to the Houston Police and Fire Departments' record systems, mobile data computers, and other related business systems. This role involves managing large, complex, and highly reliable systems, ensuring they run smoothly and without interruption. The IT Lead will also manage a team that creates reports, custom applications, and supports the deployment of public safety systems. Additionally, they will evaluate and integrate new technologies , like Next Generation 911 systems, as needed.
While experience in public safety is preferred, candidates with a strong background in leading application teams can also succeed in this role with the help of city-provided training and support.
WORKING CONDITIONS
This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.
Extended work hours may be required due to situational emergencies, such as critical systems failures or extended installation times. If designated TIER 1, the successful candidate may be required to stay at the Emergency Center during major events, such as severe storms.
MINIMUM REQUIREMENTS
EDUCATION
Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.
Information systems-specific technical certifications may be substituted for 1 year of either the education or the experience requirement, as applicable. Related professional Information Systems experience may be substituted for the education requirement on a year-for-year basis
EXPERIENCE
At least six (6) years of technology experience supporting applications.
A Master’s degree in Computer Science, Management and Information Systems (MIS) or a closely related field may be substituted for two years of the experience requirement.
LICENSE
Must be able to obtain CJIS Certification.
PREFERENCES
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
Experience working in a Public Safety Environment or large call center.
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION – NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 30
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450.
If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
Benefits include:
• Medical
• Dental
• Vision
• Wellness
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
+ Yes
+ No
02
Which best describes your education?
+ High School Dipolma/GED
+ Associate's Degree
+ Bachelor's Degree
+ Master's Degree or Beyond
+ None of the above
03
Which area of concentration did you obtain your degree?
+ Information Technology
+ Computer Science
+ Management and Information Systems (MIS)
+ Engineering
+ Business Administration
+ My degree isn't listed
+ I have no degree
04
Which best describes your experience in supporting IT applications in computer aided dispatch system?
+ Less than 4 years of experience
+ 4 years of experience
+ 5 years of experience
+ 6 years of experience
+ 7 years of experience
+ 8 years of experience
+ 9 years of experience
+ 10 or more years of experience
+ I have no technology experience supporting IT applications.
05
Please brief or describes your experience in supporting applications? (How did you support applications assigned to you and how did you respond to issues)
06
Which best describes your experience supporting public safety or large systems? Police / Fire / EMS – Classified position
+ Less than 4 years of experience
+ 4 years of experience
+ 5 years of experience
+ 6 years of experience
+ 7 years of experience
+ 8 years of experience
+ 9 years of experience
+ 10 or more years of experience
+ I have never supported public safety agencies or systems.
07
Which best describes your experience working in a Public Safety Environment or a large call center?
+ Less than 4 years of experience
+ 4 years of experience
+ 5 years of experience
+ 6 years of experience
+ 7 years of experience
+ 8 years of experience
+ 9 years of experience
+ 10 or more years of experience
+ I have no experience working in a Public Safety Environment or large call center.
08
Please select which valid professional certifications or memberships you currently hold. (Check all that applies)
+ APCO
+ NENA
+ IPSA
+ Project Management
+ None
09
Please provide a list of all valid certifications you currently hold and their validity date(s) (See Resume will delay review of your application)
Required Question
Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4683177)
Apply
IT LEAD – APPLICATIONS (Computer Aided Dispatch Application Support)
Salary
$86,164.00 - $120,000.00 Annually
Location
5320 North Shepherd
Job Type
Full Time
Job Number
35227
Department
Houston Information Technology Services
Division
HITS - ENTERPRISE APPLICATION SERVICES (EAS)
Opening Date
10/04/2024
Closing Date
11/3/2024 11:59 PM Central
+ Description
+ Benefits
+ Questions
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Job Classification: IT LEAD – APPLICATIONS (Computer Aided Dispatch Application Support)
Posting Number: 35227
Department: Houston Information Technology Services
Division: ENTERPRISE APPLICATION SERVICES
Reporting Location: 5320 N. Shepherd Drive, Houston, TX 77091
Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM* *Subject to Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The IT Lead - Applications (Computer-Aided Dispatch Support) will oversee the maintenance and support of essential systems for the Houston Emergency Center, such as the emergency dispatching system and its connections to the Houston Police and Fire Departments' record systems, mobile data computers, and other related business systems. This role involves managing large, complex, and highly reliable systems, ensuring they run smoothly and without interruption. The IT Lead will also manage a team that creates reports, custom applications, and supports the deployment of public safety systems. Additionally, they will evaluate and integrate new technologies , like Next Generation 911 systems, as needed.
While experience in public safety is preferred, candidates with a strong background in leading application teams can also succeed in this role with the help of city-provided training and support.
WORKING CONDITIONS
This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.
Extended work hours may be required due to situational emergencies, such as critical systems failures or extended installation times. If designated TIER 1, the successful candidate may be required to stay at the Emergency Center during major events, such as severe storms.
MINIMUM REQUIREMENTS
EDUCATION
Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.
Information systems-specific technical certifications may be substituted for 1 year of either the education or the experience requirement, as applicable. Related professional Information Systems experience may be substituted for the education requirement on a year-for-year basis
EXPERIENCE
At least six (6) years of technology experience supporting applications.
A Master’s degree in Computer Science, Management and Information Systems (MIS) or a closely related field may be substituted for two years of the experience requirement.
LICENSE
Must be able to obtain CJIS Certification.
PREFERENCES
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
Experience working in a Public Safety Environment or large call center.
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION – NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 30
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450.
If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
Benefits include:
• Medical
• Dental
• Vision
• Wellness
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
+ Yes
+ No
02
Which best describes your education?
+ High School Dipolma/GED
+ Associate's Degree
+ Bachelor's Degree
+ Master's Degree or Beyond
+ None of the above
03
Which area of concentration did you obtain your degree?
+ Information Technology
+ Computer Science
+ Management and Information Systems (MIS)
+ Engineering
+ Business Administration
+ My degree isn't listed
+ I have no degree
04
Which best describes your experience in supporting IT applications in computer aided dispatch system?
+ Less than 4 years of experience
+ 4 years of experience
+ 5 years of experience
+ 6 years of experience
+ 7 years of experience
+ 8 years of experience
+ 9 years of experience
+ 10 or more years of experience
+ I have no technology experience supporting IT applications.
05
Please brief or describes your experience in supporting applications? (How did you support applications assigned to you and how did you respond to issues)
06
Which best describes your experience supporting public safety or large systems? Police / Fire / EMS – Classified position
+ Less than 4 years of experience
+ 4 years of experience
+ 5 years of experience
+ 6 years of experience
+ 7 years of experience
+ 8 years of experience
+ 9 years of experience
+ 10 or more years of experience
+ I have never supported public safety agencies or systems.
07
Which best describes your experience working in a Public Safety Environment or a large call center?
+ Less than 4 years of experience
+ 4 years of experience
+ 5 years of experience
+ 6 years of experience
+ 7 years of experience
+ 8 years of experience
+ 9 years of experience
+ 10 or more years of experience
+ I have no experience working in a Public Safety Environment or large call center.
08
Please select which valid professional certifications or memberships you currently hold. (Check all that applies)
+ APCO
+ NENA
+ IPSA
+ Project Management
+ None
09
Please provide a list of all valid certifications you currently hold and their validity date(s) (See Resume will delay review of your application)
Required Question
Source : The City of Houston