IT Level 3 Field Technician - Mohawk Ambulance

Mohawk Ambulance is looking for experienced IT Field Technicians to join our growing team!

Technicians are expected to have meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure, work with minimal supervision, and possess strong multi-tasking skills. Our culture is focused on learning, helping others, and exceeding expectations, so you should also enjoy learning and improving your own knowledge base & understanding of technical concepts.

The qualified candidate for this position is expected to resolve the following technical issues with little or no assistance:
-Workstation operating system issues of any kind, including printer issues
-User access issues to systems, network, and applications
-Standard business application (Office, QuickBooks, Adobe PDF, etc.) issues of any kind
-Basic and intermediate server issues
-Basic and intermediate networking issues (LAN, WiFi, VPN and WFH)
-Imaging/cloning Windows devices
-Install, troubleshoot, and maintain video, data, copper cables and fiber cabling infrastructure
-Our industry specific equipment and software after initial training
-Basic security issues

QUALIFICATIONS AND REQUIREMENTS
-College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
-CompTIA Net+ and/or CompTIA Security+ certifications preferred. 
-Exceptional multi-tasking and project completion skills.
-Excellent interpersonal skills, ability to explain concepts to non-tech clients and aptitude to understand and follow standard operating procedures.
-Ability to act as intermediaries between clients, IT team, vendors, and organization.
-Strong documentation skills, including the ability to create how-to documents for team members and end-users.
-Ability to work independently with minimal supervision but work as part of team on projects.
-Extensive knowledge of Windows operating systems, Microsoft Office, computer hardware and peripherals.
-Strong familiarity with IP protocols such as TCP/IP, DHCP, DNS, and VPN.
-Senior level experience with Active Directory, Group Policy & User Profile Management and MFA security, MS Exchange, MS Office / 365.
-Experience supporting and maintaining WiFi, GPS, audio-video, telecom, smartphone, EHR and telemedicine infrastructures.