IT Manager - Pennant Services
Hartford, CT
About the Job
IT Manager
Department: Information Technology
Location: Farmington, CT
Reports To: Director of IT
We are building a World Class Service Center and invite you to join a team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the operations and leaders we support.
About the Company
Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate 111 senior living, home health, hospice and home care operations across 14 states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the "Service Center," a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies.
Something else that sets us apart from other companies is the quality of our most valuable resources - our people! We are dedicated to living out our culture as defined by our core values, "CAPLICO":
Customer Second
Accountability
Passion for Learning
Love One Another
Intelligent Risk Taking
Celebrate
Ownership
By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success.
The IT Manager is responsible for overseeing the help desk operations to ensure the highest level of technical support and customer service to the organization. This role involves managing a team of helpdesk technicians, developing and implementing helpdesk policies and procedures, and ensuring timely and effective resolution of all IT support requests. The IT Manager will collaborate with other IT leaders to enhance the overall IT service delivery and support infrastructure.
Position Overview:
The IT Manager will be responsible for managing the IT operations supporting Hartford HealthCare at Home, including overseeing the field services and IT help desk teams. This role will ensure that all end-user support, infrastructure, and project management needs are met for the organization. The manager will also lead and participate in ongoing IT projects, driving improvements in system performance, efficiency, and user experience across the healthcare environment.
Key Responsibilities:
Department: Information Technology
Location: Farmington, CT
Reports To: Director of IT
We are building a World Class Service Center and invite you to join a team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the operations and leaders we support.
About the Company
Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate 111 senior living, home health, hospice and home care operations across 14 states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the "Service Center," a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies.
Something else that sets us apart from other companies is the quality of our most valuable resources - our people! We are dedicated to living out our culture as defined by our core values, "CAPLICO":
Customer Second
Accountability
Passion for Learning
Love One Another
Intelligent Risk Taking
Celebrate
Ownership
By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success.
The IT Manager is responsible for overseeing the help desk operations to ensure the highest level of technical support and customer service to the organization. This role involves managing a team of helpdesk technicians, developing and implementing helpdesk policies and procedures, and ensuring timely and effective resolution of all IT support requests. The IT Manager will collaborate with other IT leaders to enhance the overall IT service delivery and support infrastructure.
Position Overview:
The IT Manager will be responsible for managing the IT operations supporting Hartford HealthCare at Home, including overseeing the field services and IT help desk teams. This role will ensure that all end-user support, infrastructure, and project management needs are met for the organization. The manager will also lead and participate in ongoing IT projects, driving improvements in system performance, efficiency, and user experience across the healthcare environment.
Key Responsibilities:
- Team Leadership:
- Manage and develop the IT field services and help desk teams, ensuring alignment with business and operational goals.
- Provide leadership in managing day-to-day IT support operations, including troubleshooting and resolving technical issues in a timely manner.
- Foster a culture of collaboration, continuous improvement, and high performance within the IT team.
- Service & Support:
- Ensure a high standard of IT support for Hartford HealthCare at Home employees, delivering prompt and effective solutions to end-user issues.
- Oversee the help desk ticketing system, ensuring accurate tracking, prioritization, and resolution of technical support requests.
- Work closely with field service engineers to maintain and enhance technology support for remote and field-based staff, ensuring continuity of services.
- Project Management:
- Lead and support IT projects, from infrastructure upgrades to new system implementations, ensuring they are delivered on time and within scope.
- Coordinate with cross-functional teams, including clinical staff and corporate IT departments, to execute IT-related projects that enhance operational efficiency.
- Regularly report on project status, risks, and outcomes to senior management.
- Vendor & Stakeholder Management:
- Manage relationships with key IT vendors, ensuring that contracts, service level agreements (SLAs), and vendor performance are consistently reviewed and optimized.
- Serve as the primary point of contact for IT-related communication with Hart
Source : Pennant Services