IT MANAGER - KIA CENTER - Compass Group, North America

Levy Sector












Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.





About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.




Job Summary



As a Market Systems Manager, you will be responsible for overseeing the maintenance and effective use of all systems and technology resources at the location.





Detailed Responsibilities





* Overseeing the performance of all IT based applications and systems at the location

* Training and supporting management teams in the proper use and maintenance of systems and applications

* Conducting proactive maintenance of systems and IT infrastructure at the location

* Acting as the primary point of contact for issues/user queries

* Serve as primary contact for systems support and IT related inquiries within their region

* Coordinate system and application training through the Home Office IT team with vendors or internal resources as requested

* Consistently follow IT service priorities to ensure the best support and communication to their locations, regional support teams and the Home Office

* Provide systems support

* Coordinate on-site support for location events as requested

* Act as the escalation point for the support of all IT related systems

* Manage location system issue logs

* Participates in regularly scheduled calls with Home Office personnel and vendors to review outstanding issues

* Communicate progress to relevant location, regional, and Home Office personnel as needed

* Maintain inventory counts of all field-based systems by location and service offering within their respective region

* Follow up with location and Regional Management at regular intervals to ensure systems are performing as expected

* Ensure systems and servers are properly patched, on a consistent version of software, and running in a stable environment throughout their region due on a quarterly basis

* Escalates location level system upgrade/replacement requirements and development requests to Home Office IT team

* Assist in the planning, coordination and execution of system installations and upgrades

* Understand and execute technical priorities, standards and procedures for existing and future systems as directed

* Reviews and evaluates new technology and system offerings against current and future business needs and works with Home Office IT to make recommendations for implementation

* Develop hands-on, in-depth knowledge of products and maintain technical and operational analysis of strengths and weaknesses

* Provide technical support and act as an escalation point for local IT support (local IT managers, or hourly IT supervisors/technicians)

* Lead and follow up with vendor resources, on-site support, or location personnel teams while working on any given project

* Other tasks as assigned





Skills and Experience





* BS/MS in Computer Science or related field preferred; or equivalent combination of education and experience, equivalent skill

* Minimum of 5 years’ experience supporting POS systems in the restaurant/hospitality business is preferred

* Core skills such as network, database, and scripting

* Demonstrated strong leadership skills

* Excellent written and verbal communication skills

* Able to work independently without close supervision

* Able to analyze issues and problems and know and follow escalation plan

* Well organized, able to handle multiple tasks at the same time

* Experience with cloud-based POS (Appetize, Bypass, VenueNext) is preferred

* Experience with PCI compliance is preferred





Curious about Life at Levy? Check it out: Levy Culture (http://www.levyrestaurants.com/our-culture/)





Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.



Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.



We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.


Applications are accepted on an ongoing basis.


At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.






+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Flexible Time Off Plan


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)



Levy maintains a drug-free workplace.


Req ID: 1337367


Levy Sector


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Stephan Gugat


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