IT Manager - Westin La Paloma
Tucson, AZ 85718
About the Job
The IT Services Manager is responsible for the proper functioning of systems at the hotel. This includes the installation and maintenance of the systems, as well as providing on-site and on-call support to each property’s Associates.
Responsibilities:- Ensure acceptable performance in computing and network systems
- Assist in setting the overall technical vision of the hotel
- Manage vendors to implement and support applications
- Provide end user support for desktop, laptops and network related problems
- Setup computer software and hardware for new/existing staff, including user accounts
- Maintain complete and accurate software/hardware inventory, ensure software licensing compliance.
- Monitor server performance, disk space, error logs, and backups of critical systems
- Provides on-call and after hours service and support for systems, desktops and network
- Manage telecom system and coordinate repairs and moves/adds/changes with telecom vendors
- Provide Support to hotel guests for computer and telecom issues
- 2+ years work experience in technical capacity providing end user support and/or supporting & managing a networked computing environment
- Bachelors degree preferred
- Experience in hospitality or gaming strongly preferred
- Technical certifications preferred: MCSE, CCNA, CompTIA, A+, etc.
- Experience in Telecommunications/Networking design, implementation and wiring
- Project Management experience
- Excellent communication and customer service skills. Ability to interact with hotel guests as required.
- Good analytical and problem solving skills, effective strategic planning, and ability to multi-task.
- Self motivated and capable of working unsupervised
- Working knowledge of Windows Servers/Clients, Active Directory
- Expert at Microsoft Excel, PowerPoint, and Project
- Ability to successfully handle many diverse projects simultaneously
- Travel required
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.