IT Operations Manager - Eleven Recruiting

About Eleven Recruiting

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.

Our client, a national law firm, is seeking an experienced IT Operations Manager to join their team!

The IT Operations Manager will report directly to the IT Director and key executives, overseeing the management and operational stability of the company's IT infrastructure. This role includes leading a team of senior engineers and ensuring the smooth operation of three geographically dispersed datacenters, network and storage infrastructures, and all physical and virtual servers.

Responsibilities:

• Manage and lead senior engineers responsible for Networking (CISCO), Storage (NetApp), VOIP (Teams, RingCentral) and Microsoft 365.
• Recruit, hire, and conduct performance reviews for IT staff.
• Ensure operational stability, security, and maintenance of:
  • Storage infrastructure
  • Network infrastructure
  • All physical and virtual servers
  • Microsoft 365 infrastructure, including MS Exchange, Sharepoint, Teams, Azure AD, Entra and Power BI
• Maintain service levels for firm applications such as email, document management systems, mobile devices, and printing
• Ensure timely server infrastructure patching to maintain security standards
• Handle escalations between Help Desk and Engineering promptly to maintain service levels.
• Create and maintain budgets for multiple projects, totaling over $500K.

Qualifications:

• Bachelor's Degree or an equivalent combination of education and experience
• Proven experience as an Operations Manager within the legal industry.
• Strong skills in Windows Server, Customer Service, Document Management, Citrix, SQL, ITSM, Virtualization, and System Administration.
• Cisco, Palo Alto, NetApp, iManage, Active Directory, Azure
• M365 suite: manage Sharepoint, Teams

Skills and Competencies:

• Exceptional leadership and team management abilities.
• Strong budgeting and project management skills.
• Proficiency in maintaining operational stability and security of IT infrastructures.
• Excellent communication skills with the ability to liaise effectively with key executives and staff.
• Demonstrated ability to manage multiple projects and priorities simultaneously.

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Location: Los Angeles, CA
Seniority Level: Senior Level
Employment Type: Fulltime
Job Function: Information Technology
Salary: $165,000 - $200,000