IT Operations Manager - JDA TSG

At JDA TSG, we equip many of the world’s major brands with top-tier specialized talent, business process expertise & innovations which drive their organizations in exciting new directions. We have established a reputation for bringing exceptional focus, flexibility, & confidence with every client we serve.

We have an immediate opportunity for an IT Operations Manager to join our team working on-site in Midtown Manhattan. This is a full-time salaried position, with great benefits, working on a fantastic team who support the most popular sports and entertainment league on the planet. 

Required: MUST have 5-10 years of experience in IT Operations management in an enterprise infrastructure environment. This position requires candidates to work on weekends and holidays.

Location: Onsite in New York City

Salary Range 150K-170K

Primary Role and Responsibilities:

• Oversee the daily operations of the IT Operations department to ensure the functionality, availability, and security of company systems, data, backups, and communications
• Owns the incident management process & severity ticket management process ensuring incidents are properly tracked, updated, and resolved.
• Provides status reports to leadership on a weekly & monthly basis
• Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity
• Ensuring that the organization's IT policies and procedures are up to date and compliant with industry standards and company regulations and following best practices
• Partner with cross-functional teams to improve proprietary tools and systems
• Builds knowledge base articles & standard operating procedures
• Proactively support the IT Ops team to assist in the resolution of escalated issues and problems raised by other technicians and support agents
• Q/As all operations staff daily reports/checks
• Managing staff schedules, time off requests, and ensuring adequate coverage across all 3 locations 24/7x365
• Responsible for meeting minutes & notes
• Responsible for reporting on SLAs/SLOs
• Delivers reports to senior level management & executives

Required Skills and Experience:

• Has a working knowledge of Data Center facilities equipment
• Thorough knowledge of networks and cloud computing
• Advanced understanding of OSI model
• Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues
• Event correlation platforms and ticketing systems such as Service Now
• Knowledge of product platforms such as Cisco, Palo Alto, Arista, and Open Gear
• NMS network monitoring solutions such as SolarWinds, Datadog, Cisco DNA Center, Logic Monitor, etc.
• Remediation of security threats and vulnerabilities
• Network administration (Cisco certification a plus)
• Managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices
• Installation, configuration, troubleshooting and life cycle management of physical and virtual servers. (e.g. Windows, Linux, VMware)
• Familiarity with our software platforms including Microsoft 365 (e.g., Power BI), AWS, and Azure Cloud
• Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response
• Able to create and present executive dashboard reports showcasing environmental health, including KPIs and SLAs
• Strong leadership skills to effectively manage a team of IT professionals and drive performance
• Reports on monthly SOP execution & status for SLOs
• Coordinates maintenance activities with technology support vendors
• Has the ability to work independently & prioritize issues based on criticality
• Demonstrates excellent teamwork & communication
• Strong quantitative/technical background

Soft Skills:

• Ability to communicate effectively and professionally.
• Able to work both independently and with multiple teams in a fast-paced environment.
• Attention to detail to ensure accurate monitoring and troubleshooting.
• Ability to multi-task.
• Problem Solver - You see obstacles as interesting challenges to overcome
• Executive Presence - Comfortable communicating with senior level decision makers
• Collaborative - When you have questions you ask them, when you have answers you share. You feel inspired participating in a community of diverse thoughts, ideas & competition
• Growth Mindset - You are driven to advance client goals, exceed expectations, drive innovation & engineer efficiency

About JDA TSG:

Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.

Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization. 

Benefits and Perks:

• Healthcare - Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.