IT Operations Manager - United Petroleum Transports Inc

United Petroleum Transports

JOB DESCRIPTION

Title:                       IT Operations Manager

Department:        Information Technology

Loc...

Essential Skills and Qualifications

Technical Expertise: Strong technical background in IT systems, networks, and software. Proficiency in troubleshooting and resolving complex technical issues.

Leadership: Proven leadership skills, with the ability to motivate and manage a team of IT professionals. Experience in developing and mentoring staff.

Communication: Excellent communication skills, both written and verbal. Ability to explain technical concepts to non-technical users and to interact effectively with stakeholders at all levels.

Problem-Solving: Strong analytical and problem-solving skills. Ability to think strategically and make data-driven decisions.

Business Process Analysis:  Develop improvement solution proposals based on review of inefficient business processes.

Project Management: Experience in managing IT projects, with a track record of delivering projects on time and within budget. Familiarity with project management methodologies and tools.

Customer Service Orientation: A strong commitment to providing excellent customer service. Ability to handle user issues with patience and professionalism.

Adaptability: Ability to adapt to changing technologies and priorities. Willingness to continuously update skills and knowledge.

Experience and Education

Education: A bachelor's degree in Information Technology, Computer Science, or a related field is typically required. Advanced certifications such as A+, ITIL, Microsoft, cybersecurity certifications are highly desirable.

Experience: A minimum of 10 years of experience in IT support or operations, with at least 3 years in a supervisory or managerial role. Experience in a similar industry or organization size is a plus.

Technical Proficiencies:

Required:

Advanced Windows Server Infrastructure Management

Remote Desktop and/or Citrix

Security fundamentals

Database fundamentals

Azure

Microsoft 365

Vendor

Backup & DR

Preferred:  Advanced Security, Kaseya One, Networking, MS Copilot, ChatGPT, Nutanix, SQL, PowerBI, Powershell

Ideal:  TMW Systems, PeopleNet, GeoTab, Great Plains, Snowflake

General Skills and Abilities:

Excellent verbal and written communication skills

Ability to effectively manage time and prioritize projects in order to meet established deadlines

Self-starter with detail-oriented work habits

Able to maintain confidentiality

Display professional demeanor

Good interpersonal skills; able to work well with wide range of individuals

Physical Requirements:

Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.

Occasional lifting (up to 20 pounds).

Working Conditions:

Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.