IT Operations Specialist - Randstad USA
Thomasville, NC 27360
About the Job
We are looking for an experienced IT Operations Specialist to join our client's team at their Thomasville, NC plant. The ideal candidate will bring a minimum of 5 years of proven expertise in hardware, software, and networking support. A solid commitment to excellent customer service and a positive attitude are essential for this role.
Contact us today for more information!
location: Thomasville, North Carolina
job type: Contract
salary: $24 - 28 per hour
work hours: 8am to 5pm
education: Associates
responsibilities:
- Network/desktop support across the facility.
- Maintain and grow our culture of providing solid service and support.
- Responsible for site setup, user training, desktop maintenance and setup, server administration, moves, monitoring, troubleshooting hardware/software issues, installations, maintenance/support and documentation.
- Execute support requests and make recommendations for changes in process, training, software, etc. to improve delivery to the facility.
- Work closely with internal and external support teams to create workflows that enhance and streamline the customer support experience and establishing best practices.
- Ensures all issues are appropriately resolved, and appropriate corrective actions and/or escalations are in place to facilitate resolution. Escalates issues to IT Management team as needed to ensure timely customer satisfaction.
- Maintains and reviews documentation and checklists to ensure high quality of service thus maximizing efficiency and effectiveness.
- Stay up to date and current IT practices relevant to job responsibilities.
- Assists with IT planning as necessary.
- Expected to work closely across all IT disciplines and with all locations for problem resolution.
- Required to respond to after-hours/emergency support request as needed.
- Support and coordinate with IT vendors, as needed
The essential functions of this role include:
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Associates (required)
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
