IT Operations Support Specialist at Leidos

Description

Unleash Your Potential

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. 

If this sounds like an environment where you can thrive, keep reading! 

Leidos Digital Modernization Sector has a career opportunity for a Major Command Coordination Center (MCCC) Operations Support Specialist in support of the AFNCR IT Services program. The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), leased spaces, and alternate sites. The MCCC represents AFDW equities and priorities to the AFIN Mission Assurance Center (AMAC), DoD and AF Component. The MCCC coordinates, tracks and reports on all higher headquarter messages, orders, and directives. They will maintain communications and coordination between internal and external service providers in order to maintain situational awareness over the AFDW portion of the AFIN.

Your greatest work is ahead! 

The Mission
Leidos provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions. 

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Primary Responsibilities: 

• Represents AFDW equities and priorities to the AFIN Mission Assurance Center (AMAC), DoD and AF Component.

• Evaluate orders / directives to assess applicability to the mission, to include scope of impacted missions and internal tasked organizations.

• Engage various technical experts and mission partners to make a coherent picture of overall risk, level of effort, completion criteria, timeline, and mission impact of downward directed actions. 

• Coordinate, track and report on all cyber messages, orders and directives issued through Geographic and Functional Combatant Commands, (JFHQ-DoDIN, AFCYBEDR, or AFDW) to senior stakeholders.

• Translate senior leader guidance and direction and transform that into the right internal actions with minimal follow-up. 

• Assess if all required actions to close an order are complete and meet stakeholder / Enterprise quality criteria. 

• Coordinate schedules to facilitate completion of tasks and deliverables, briefings/presentations, and project reviews.

• Ensure adherence to project quality standards and reviews deliverables.

• Advise the AFDW/CC, AFDW/A3/5/6, and 844 CG/CC on completion of cyber orders or inability to complete assigned tasks pertaining to AFNET, PMO, and AFDW-unique systems as required/directed by the AFDW/CC or delegated authority.

• Advise AFDW Leadership, MAJCOM/CCs, AFCYBER (and subordinate units), DISA J6, on operational impacts of cyber orders to component missions.

• Coordinate and review Plan of Action and Milestones (POA&Ms), with Geographic and Functional Combatant Commands, JFHQ-DoDIN, AFCYBER (and subordinate units), or DISA J6 to resolve operational impact issues when relief of orders is granted.

• Ensure POA&Ms are completed for any requests for relief and/or mitigations.

• Ensures waivers / delayed actions (POA&Ms) have merit and the right quality and rigor.

• Evaluate if a POA&M is actionable in the timeframe stated and that timeframe and plan is acceptable in relation to the risk associated with it.

• Provide direct follow-up with the owning organizations to keep them on the agreed timelines.

• Escalates to senior government if or when the waiver / POA&M owner is unresponsible or uncooperative.

• Recommends alternate solutions or disconnection / quarantines actions. 

• Create and foster key stakeholder relationships with internal and external partners to drive timely and appropriate mission response. 

• Act as AFNCR representative with external support agencies in order to deconflict unclear guidance and actions with Geographic and Functional Combatant Commands, JFHQ-DoDIN, AFCYBER, and DISA J6.

• Must be available for 40-hour work week with the potential for off hours on-call response.

Basic Qualification:

• Bachelor’s degree with a minimum of 4+ years of related experience. Additional years of relevant experience may be accepted in lieu of a degree.

• Security+ce or equivalent level certification.

• Currently possess a DoD Secret security clearance or higher.

• Know how to track all Directives from USCYBERCOM or JFHQ-DODIN.

• Proficiency with Excel.

• Be able to brief status to leadership.

• Familiar with ACT, ACAS, Vulnerabilities.

Preferred Qualifications:

• Can assist owners with how to write POA&Ms.

• Good Organization and Time Management/Prioritization.

• Can handle additional task coverage for team members as needed.

• Experience working in high visibility positions.

• Ability to meet or exceed the customer needs and expectations.

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.