IT Operations Technical Support - Level II - Wise Auto Group

Wise Auto Group has been your automotive family for over 100 years! We believe in hiring the heart and training the mind and strive to hire passionate individuals who want to stand out from the crowd. We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their potential. Working at Wise Auto is more than a job - it's a career! If you want to be part of one of the fastest growing automotive groups in the country, Wise Auto is the place for you!

We are looking for the people that want to...

• Raise the bar in the Automotive Industry
• Grow and develop professionally
• Learn from the best in the business
• Take the next step in a long CAREER

Reports To the IT Operations Manager and provides support for employees remotely or on-site. Focuses on business continuity by solving issues while providing exemplary customer service. Must be technically capable and a self-starter with strong problem solving and customer service skills. Will be required to travel to local and remote sites.

Skillset:

• Strong Communication both Written and Verbal
• Critical Thinking
• Unconventional problem-solving
• Cool Tempered and resilient

Qualifications:

• Experience utilizing Windows and Mac OS devices

• Experience using Microsoft 365 and Google Workspace products

• Solid understanding of computers, networks, and software
• Ability to maintain a high level of professionalism with customers, even when they may be stressed or frustrated.

• Customer service mentality
• Strong organizational and time management skills
• High attention to detail
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Ability and willingness to travel to local locations as needed (Day Trip) 70%
• Ability and willingness to travel to remote locations as needed (Overnight) 5%
• Ability to lift 50 lbs.
• Valid Drivers License and Clean DMV

Responsibilities:

• Respond with a sense of urgency to requests and issues
• Install and configure hardware and software
• Respond to tickets in accordance with SLA guidelines
• Document the help desk request problem solving process through to the final resolution
• Diagnose, repair, and replace equipment as needed
• Provide onsite and remote support to end users
• Resolve Tier 1 support tickets as needed
• Test new technology assigned by Team Lead / IT Manager

Minimal Education/Certification Requirements

• Two years of tech support experience
• A and Net Certification or equivalent

Benefits 

• Medical, Dental & Vision Insurance 
• 401k plan w/ matching contributions
• Paid Vacation, Holiday, and Sick Pay
• Growth opportunities 
• Complete paid training programs for rapid advancement including periodic job reviews
• Employee vehicle purchase plans
• Family culture with organized structure 
• Long term job security
• Associate discounts on vehicles, service and parts purchases
• Employee recognition programs
• Leading competitive pay

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

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