IT Operations Technician II - Lumen
WEEHAWKEN, NJ 07086
About the Job
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Level 1 NOC Engineer will report to the NOC Lead/Operations Manager and be responsible for providing Level 1 phone support, network monitoring, and technical support with Lumen to one of our largest financial customers.
The position is based at our client's site in Weehawken NJ. Work shift is Monday-Friday 4:00 PM - 12:00 AM.
The Main Responsibilities
- Demonstrate a thorough understanding of monitoring tools
- Demonstrate understanding of customers’ applications and components associated with each application.
- Single point of contact for all customer communications and escalations.
- Thorough understanding of Monitoring Tools, IT standard operating procedures (SOP), work instructions (WI), and Server support documentation for Network Operations Center (NOC).
- Rack, stack, and cable equipment as needed.
- Provide training and mentoring to other team members as they progress in mastering their professional skills and as they learn company and industry best practices
- A strong team player who is accountable towards business urgency, work in shifts to provide onsite 24x7 coverage to customer, be flexible to work beyond stipulated hours
Essential duties:
- Analyze and report network and server alerts generated by the monitoring tools (such as SevOne, IP SLA) to the NOC Lead, Network Engineer, and Nextgen Domain Operations per escalation matrix.
- Act as the first line of contact for all Trouble Ticket issues, maintain the shift log, and deliver the report to the customer's distribution list.
- Create and follow up to change requests, incidents/Break-fixes, and perform other scheduled activities within the SLA requirements.
- Interface with financial customer's personnel and vendor personnel including Network (Arista, Cisco), Carriers (Zayo, Crown Castle), market data providers (ICE, NASDAQ, BATS), Server (HP) and storage (NetApp) to perform needed support.
- Provide input to shift reports and coordinate the handover of incomplete activities to the next-shift engineers.
- Do periodic physical checks of the cages at NJ2x and NJ3 data centers to look for anomalies in server, network, and facility infrastructure.
- Coordinate and store all IT equipment with Lumen shipping department.
- Maintain vendor and visitor contact lists, and escort authorized visitors to the cage (with backup provided by other Lumen on-duty local or remote NOC personnel).
- Create tickets and coordinate server break fixes with the financial customer's server maintenance vendor.
- Maintain inventory of spare parts for Network and Server equipment.
- Occasional emergency restarts of equipment in the data center, as needed.
What We Look For in a Candidate
Qualifications
- Technical knowledge and understanding of basic network design and iOS commands.
- Experienced with various monitoring tools and ability to perform basic troubleshooting
- Racking, stacking and cabling of equipment
- Excellent phone and written communication skills
- Self starter requiring to work with little or no direction
- Ability to handle multiple tasks and responsibilities
- Ability to follow through and bring closure to open incidents
- Ability to maintain professional demeanor under pressure like conditions
- Ability to travel between sites located in North Jersey.
Desired skills:
- Certification(s) in areas of expertise MCP, CCNA or higher
Education or Equivalent Experience:
- Minimum of 2 to 4 years relevant experience in NOC/production support environment (preferably in banking/brokerage industry
Compensation
| The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications. Location Based Pay Ranges $69,713 - $92,950 in these states: NJ As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs. | |||||||
Requisition #: 335243
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline
10/17/2024