IT Operations Technicians - Jobs for Humanity

Company Description

Jobs for Humanity is collaborating with Upwardly Global and with Lumen Technologies to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: Lumen Technologies

Job Description

Ethernet Operations Technician I

Location: Norwalk, CT

Posted: 1 day ago



Job Description

About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government, and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication, and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies, and YouTube: /lumentechnologies.


The Role

As an Operation Technician I, you will efficiently resolve routine trouble tickets, leveraging your comprehensive knowledge of Ethernet and IP communications across Layers 1, 2, and 3, including IPv4, IPv6, and various routing protocols. Your technical expertise extends to current technologies such as MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, among others. With a proactive approach, you will monitor, respond to, and rectify network alarms, as well as address customer-reported circuit issues promptly. Your role involves executing circuit and network equipment restoration, identifying and escalating potential jeopardy conditions, and providing detailed risk and impact assessments to management and the Program Office. Additionally, you will manage and conduct testing on Ethernet & IP circuits. The minimum qualifications for this role include an Associate degree or an equivalent combination of education and relevant experience.


Location

This is a work from home position within the U.S.


The Main Responsibilities

- Works on relatively straightforward installation and/or maintenance assignments on network switching equipment.

- Monitors network operations and resolves routine network monitoring problems.

- Monitors network performance

- Conducts routine monitoring equipment installation and maintenance activities

- Resolves routine trouble tickets.


What We Look For in a Candidate

- Associate's degree or equivalent education and related experience

- 2+ years of related experience


Compensation

The starting salary for this role differs based on the employee's primary work location.


Location Based Pay Ranges

- $38,119 to $50,825 in these states: AR, ID, KY, LA, ME, MS, NE, SC, SD

- $40,500 to $53,500 in these states: AL, AZ, FL, GA, IA, IN, KS, MO, MT, ND, NM, OH, OK, PA, TN, UT, VT, WI, WV, WY

- $42,132 to $56,175 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI

- $44,138 to $58,850 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA


**Please note that specific offers are determined by various factors such as experience, education, skills, certifications, and other business needs.


Application Deadline: 08/06/2024


Job Summary

- Company: Lumen Technologies

- Start Date: As soon as possible

- Employment Term and Type: Regular, Full Time

- Salary and Benefits: $38,119 to $58,850 yearly

- Required Education: Associate Degree

- Required Experience: 2+ years