IT PACS Systems Administrator - CommonSpirit Health

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

The PACS Administrator job family orchestrates a complex set of functions to achieve successful imaging informatics through infrastructure/technical planning, implementation and support activities for medical imaging and PACS applications. This includes managing user accounts, maintaining system security, performing backups, and troubleshooting hardware and software issues. The ideal candidate will have a strong understanding of PACS systems and a proven track record of success in a healthcare IT environment. These individuals have a foot in two worlds: clinical healthcare and information technology. 

To be successful, PACS Administrators work closely with IT  support teams to ensure seamless and quality IT support for CommonSpirit customers and alignment with CommonSpirits IT standards, controls and governance.  PACS administrators should be able to communicate clearly with highly technical personnel, while understanding the diagnostic process of the imaging department staff and radiologist or cardiologist.

Oversee the complete administration of Picture Archiving and Communication System (PACS)and related medical imaging applications infrastructure.

Lead the implementation, configuration, and maintenance of  PACS and related medical imaging applications software and hardware components.

Facilitates the resolution and documentation of major incidents and outages to our production environment.

Collaborate closely with radiologists, physicians, and other healthcare professionals to ensure efficient use of the PACS system.

Proactively monitor and optimize PACS performance, identifying and resolving issues to ensure uninterrupted access to medical imaging data.

Provide advanced technical support and training to end-users, troubleshooting complex PACS-related problems.

Implements process changes, collects data, and makes recommendations to expedite workflow.  Monitors systems, interfaces, and integration pieces to include daily QC reports.  

Maintains an up-to-date understanding and working knowledge of the processes involved.

Responds appropriately to requests and concerns from users or others affected by the systems.  

Informs all medical imaging leadership of changes, problems, and upgrades to PACS and related medical imaging applications 

Provide expert-level technical support and mentorship to junior PACS administrators, addressing complex issues and guiding professional development.

Implement and enforce data security protocols to safeguard patient information within the PACS and associated medical imaging applications.

Work with the cyber security team do Implement and validate robust data security measures to safeguard patient information stored within the PACS.

Interface with IT teams to integrate PACS seamlessly with other healthcare information systems and technologies.

Stay abreast of industry trends and emerging technologies to enhance and upgrade PACS capabilities.

Develop and maintain comprehensive documentation, including policies, procedures, and best practices, related to PACS administration.

Lead the planning and execution of PACS upgrades, migrations, and expansions.

Covers call and meet all SLAs. 

Must live within one hour of one of the facilities that the employee supports. 

Performs other duties as assigned or requested.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

• 100% onsite position
• Bachelor’s degree or equivalent job experience in Medical Imaging related field, computer science, Health Informatics, clinical imaging technology
• 7+ years of experience in PACS Administrationincluding hands-on involvement in system implementation and optimization.
• Proficiency in PACS software and hardware technologies, with a deep understanding of medical imaging workflows and terminology.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• In-depth knowledge of data security regulations and compliance standards in healthcare.
• Strong analytical and problem-solving abilities to address complex PACS challenges.
• Leadership skills to guide a team and coordinate PACS-related activities.
• Detail-oriented with excellent organizational skills.
• Continuous learning mindset to stay current with advancements in the PACS field.