IT Patient Services Lead - Rhythm Pharmaceuticals

Company Overview 
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.

Job Summary
Reporting to the Director, IT Business Partner, the IT Patient Services Lead is a hands-on role that is responsible for developing and supporting Rhythm’s Health Cloud platform, which is designed to enable and transform the care of patients with rare genetic diseases of obesity.

Responsibilities and Duties

• Support the development and customization of Salesforce Health Cloud to meet the unique needs of the Patient Services and Support team across the design, configuration and implementation.
• Design and recommend best-practice solutions based on Rhythm’s needs
• Collaborate with the Patient Services and Support teams to understand their unique needs and challenges, offering technical solutions to improve patient engagement and operational efficiency
• Configure and optimize Salesforce Health Cloud to align with Rhythm’s specific requirements including data model customization, workflow automation, security settings, and user setup
• Design and implement solutions within Salesforce Health Cloud, including creating custom objects, fields, Lightning components, and workflows
• Work closely with Rhythm’s data team and partners to maintain integrations between Salesforce Health Cloud and other systems (including Rhythm Data Warehouse)
• Empower data analytics to enable Rhythm to deliver visibility and insights to our patients
• Manage the day-to-day support model, including related 3^rd party call and fax applications, and vendors to ensure all created systems are functionating properly and working well collectively
• Troubleshoot and resolve technical issues as they arise
• Willingness to learn and use new technologies
• Be able to work in a ‘hands on’ capacity as needed and appropriate

• Bachelor’s Degree in Computer Science or related field preferred
• 5 years’ experience working in information or sales technology functions within FDA regulated companies.
• Must have previous Salesforce Health Cloud experience
• Implementation experience with a biotech or pharma in the Commercial and Medical technology or data areas preferred.  Global experience a plus
• Vendor management skills; experience and knowledge of available vendors in the IT space
• Broad, state-of-the-art technology awareness that can be applied creatively to business problems and opportunities
• Strong collaboration and listening skills, able to transform user feedback into system improvements with a sense of urgency
• High level of curiosity to proactively learn new technologies and features and apply them on the job
• Ensure a welcoming partner-based environment throughout the company as it pertains to technology areas
• Willingness to learn and use new technologies
• Be able to work in a ‘hands on’ capacity as needed and appropriate

• We are committed to advancing scientific understanding to improve patients’ lives
• We are inspired to tackle tough challenges and have the courage to ask bold questions
• We are eager to learn and adapt
• We believe collaboration and ownership are foundational for our success
• We value the unique contribution each individual brings to furthering our mission

Rhythm is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law.
Headquartered in Boston, Rhythm is proud to have been named one of the Top Places to Work in Massachusetts.

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