IT Program Manager at ColumbiaCare Services, Inc.

APPLY TODAY AND MAKE A DIFFERENCE IN THE MENTAL HEALTH FIELD!

What We Offer

Enjoy our many benefits and incentives including:

• Affordable Medical/Dental/Vision plans
• Flexible Spending Account
• Generous Paid Time Off
• Whole Health & Wellness Reimbursement Program
• Professional development and training opportunities
• 100% Vested Retirement Plan w/ up to 6% Match
• Holiday Pay (9)
• Paid Personal Growth Hours
• Paid Time Off for Mental Health
• Company Paid Life Insurance
• Spontaneous & Longevity Bonuses
• Loan Forgiveness Program Eligibility
• Employee Assistance Program (EAP) & Tobacco Cessation Program

For more details about our benefits, visit our website!

About the Position

We are seeking an IT Program Manager to join our team! The IT Program Manager will oversee and optimize the daily operations of the IT helpdesk, ensuring service levels are met and customer satisfaction remains high. They will develop and implement standard operating procedures for incident management, including response times, escalation protocols, and resolution procedures. The IT Program Manager will collaborate with the Information Systems Director to develop IT strategies aligning with ColumbiaCare’s organizational goals. They will possess demonstrated leadership abilities, including developing and mentoring junior staff. The IT Program Manager must be willing and able to transfer to another program or work location as organizational needs require.

ColumbiaCare Services is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program.

Work Schedule: Monday through Friday, 8:00am – 5:00pm (Full Time, Day)

What You’ll Make

$6,000 - $7,050 per month DOE/Credentials.

Additional 5% Language Differential offered for Bilingual or Multilingual candidates (Spanish/English desired).

What You’ll Need

• MUST have an Associate degree in Information Technology, Computer Science, or related field
• MUST have FIVE (5) years of experience in IT support
• MUST have TWO (2) years supervisory experience
• Strong working knowledge of IT systems, support methodologies, and experience in implementing ITIL best practices.

Driving is an essential function of this position. Successful applicants MUST also have a valid Oregon driver’s license, maintain a safe driving record, and have the ability to pass a DHS criminal background check.

Physical Requirements: This position requires the ability to frequently sit, talk, listen, and use hands and fingers. It may require the ability to occasionally walk, climb stairs and ladders, bend, stoop, squat/kneel, and perform other physical tasks as applicable; as well as lift, carry, push, and pull up to 30 pounds. Reasonable accommodations can be made.

We recognize that expertise can arise from diverse experiences. If you're passionate about our mission but unsure about meeting all qualifications, we encourage you to apply. For any questions about eligibility or the application process, please contact our HR department.

About Us

ColumbiaCare Services is a non-profit, behavioral health and Veteran’s service agency offering a full spectrum of programming to help people get better. We are more than a company. We are a diverse team of individuals who are in the business of changing people's lives. We specialize in providing outpatient services, residential treatment programs, mental health housing, and other supports in beautiful and therapeutic service settings. We promote the whole health and wellbeing of the individuals and communities we serve. We value and honor diversity in all forms, including but not limited to race, gender, sexuality, ethnicity, nationality, spirituality, Veterans, people with disabilities, and members of the LGBTQ+ community. We welcome persons from historically underrepresented groups to apply. We seek applicants who can demonstrate experience working with individuals from diverse backgrounds and who will contribute to our mission, vision, and core values.

We are proud to be an Equal Opportunity and Affirmative Action Employer; therefore, we invite individuals from all walks of life to apply. We strive to deliver equitable employment best practices and opportunities for all, from recruitment, to interviewing and hiring, to our retention activities, promotions, and training and growth opportunities. We give priority to applicants who qualify under protected Veteran status as well as bilingual and/or bicultural applicants.