IT Project/Business Analyst - Global CI

Candidate should be able to work onsite 2-3 days/week.

Required Skills:

Minimum of 3 years' experience testing both hardware and software, ensuring that systems are functioning properly.

Minimum of 3 years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users.

Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii)

Understanding of 508 and accessibility compliance

Previous work experience in federal government

Ability to support multiple projects at the same time, each with their own unique set of requirements and needs.

Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations.

Ability to write technical documentation and plain language documentation dependent on audience.

Self-motivated, task-driven, and able to quickly learn new skills.

Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure)

Desired Skills :

Experience implementing or otherwise managing Jira or similar service platform (ServiceNow, Zendesk, etc.)

Understanding of UX and user research methodologies

Understanding of agile framework and full life-cycle software development methodologies

Education:

Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 7 years related experience in lieu of a degree.

Must be able to obtain and maintain a Public Trust. Contract requirement.