IT Project Manager (Technical Product Manager) - Office of Justice Programs

Summary This position is located in the U.S. Department of Justice (DOJ), Office of Justice Programs (OJP), Office of the Chief Information Officer (OCIO), Program and Project Management Division (PPMD). This position serves as an expert project and product manager for OJP and OCIO, specializing in cutting-edge technologies. The incumbent leads cross-functional teams to deliver iterative solutions meeting mission and user needs. Responsibilities Creates and executes objectives and milestones for IT projects supporting mission critical programs, such as implementing enterprise-level applications and IT infrastructure changes aligned with the organization's evolving business processes. Develops and applies project and product management tools, procedures, templates, and activities. Responsible for establishing project and product objectives, developing milestone charts, resource allocation, managing stakeholder relationships, and ensuring timely delivery within scope and budget. Leads execution of the full product lifecycle using modern solutions, including AI and AI-enabling technologies. Designs cost/benefit analyses to optimize human and material resources while minimizing costs. Integrates configuration management, IT architecture, infrastructure design, and systems integration into comprehensive IT project plans. Ensures compliance with federal laws, regulations, and standards related to information systems security and guarantees sufficient development and user testing is conducted to meet business and organizational requirements before project completion. Conducts program evaluations to ensure IT initiatives achieve their objectives, identifying opportunities to improve operational efficiency and oversees complex programs involving multiple interdependent processes, concurrent tasks, overlapping deadlines, resource constraints, and competing priorities. Collaborates with top management to develop and advise on long-term plans for project implementation and administration. Develops business cases and IT metrics and prepares briefings, white papers, budget justifications, and cost models. Researches, develops and evaluates strategies for implementing AI/ML and related technologies into current missions, processes, projects, products and services. Works closely with, and may serve as lead to, human-centered design, user experience, product and software development teams or resources using Agile methodologies. Manages integration of AI/ML technologies into new or existing products or services while owning or having extensive input into the product's/service's mission and strategic roadmap. Identifies opportunities and creative solutions for AI integration, AI-driven product improvement and/or entirely new AI-powered product development based on needs analysis, customer research, proof of concept and organizational needs. Monitors technological advancements and makes recommendations for future technology enabled products and services to support agency's mission. Conducts authoritative research and analysis on the planning, development, integration, and evaluation of IT products, systems, and subsystems to meet the needs of agency's major organizational units. Requirements Conditions of Employment Qualifications Basic Entry Requirements: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance. Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the GS-13 level. Specialized experience is experience which is in or related to the line of work of the position to be filled and which has equipped the applicant with the specific knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience include: Overseeing the delivery of complex and high-risk IT projects and products, including but not limited to large-scale, agency-wide system integrations that utilize Artificial Intelligence (AI) tools to enhance the user experience. Establishing project and product objectives such as creating and maintaining product roadmaps and milestone charts, allocating resources, and managing stakeholders across the organization, including the relationship between Product Manager and Product Owner, and the relationship between in-house staff and external contractors, while ensuring timely delivery within scope and budget. Collaborating with customer experience subject matter experts (SMEs) to conduct customer research, assess customer needs, and defining and continuously enhancing project and product strategy based on quantitative and qualitative customer data, including scope, requirements, deliverables, and roadmaps. Integrating configuration management, IT architecture, infrastructure design, and systems integration into comprehensive IT project and product plans. Technical Qualifications: Applicants who meet the basic entry and minimum qualification requirements, as described above, will be further evaluated on the following technical qualifications: Product Management Principles IT Knowledge Project Management Communication Additional information on the qualification requirements is outlined in the OPM Qualification Standards Handbook of General Schedule Positions and is available at OPM's website: https://www.opm.gov/qualifications/standards/indexes/num-ndx.asp All qualification requirements must be met by the closing date of this announcement. Education There is no education requirement for this position. Additional Information This position may be eligible for telework per agency policy. OJP offers opportunities for flexible work schedules. Recruitment incentives may not be authorized. This vacancy announcement may be used to fill additional vacancies. Please do not indicate current or former position salary in your application or resume. As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. This position has a duty station of Washington, D.C. The selectee will be required to physically report to the OJP office building at least four (4) days per bi-weekly pay period and may incorporate leave and official travel plans into this reporting requirement. The office director or supervisor may request the selectee's presence in the office more frequently, as determined by the needs of the office. The selectee will be responsible for covering all commuting-related travel expenses. OJP employees are eligible for one transportation benefit - parking or the Department of Justice (DOJ) transit subsidy.