IT Provisioning Specialist - MGE Underground, Inc.

ABOUT MGE
MGE Underground is a utility infrastructure contractor serving utility companies throughout California from our headquarters in Paso Robles and regional hubs across the state.
At MGE, our mission is to be the leading provider of innovative construction solutions for our clients, providing the best value in support of their growing utility and infrastructure requirements.

MGE CORE VALUES
S.C.R.I.P.T. FUN
Our actions and success are driven by our core values.

HOW YOU WILL MAKE THIS A GREAT PLACE TO WORK
The IT Provisioning Specialist is responsible for assisting with purchasing, configuring, and distributing company assets within the organization’s IT domain. This position will be working closely in Windows, iOS, Network, and Server ecosystem in a team environment. The IT Specialist processes all incoming equipment, validates each shipment, and updates the asset inventory database. This position will ensure technology assets are tracked, received, recovered, deployed, and retired in a controlled manner and fulfill requests for ordering hardware/software. The IT Provisioning Specialist may also assist with configuration of higher-level equipment such as firewalls, servers, virtual machines, and implementation of new offices, as experience allows.  

SOME OF WHAT WE ENTRUST YOU TO DO

• Configure IOS/ Windows10 assets
• Assist in the tracking and management of all IT assets throughout its operating life
• Maintain department’s stock, accessories, and supplies at a reasonable level
• Update “Mobile Device Management” software with new assets
• Work with the Helpdesk team on coordinating assets
• Assemble workstations for new employees
• Monitor incoming ticket requests for IT assets
• Create and implement plans to dispose of hardware assets
• Distribute configured assets
• Restore damaged assets
• Receive initial telephone or ticket inquiries via Help Desk portal
• Participate in special projects and other duties as assigned
• On-site troubleshooting of standard hardware issues (e.g., desk phones, computer, printers)
• Ensure that requests for assets are relayed to appropriate staff members
• Apply asset peripherals
• Organize set-ups for special events/meetings
• Ship employee’s equipment to remote sites as requested
• Willing and able to follow documentation when needed
• Cross train and support other IT departments when needed
• Receive IT equipment delivered to IT; log received equipment, verify their contents, ensure they match purchase order, store securely, conduct periodic inventories, and log distribution
• Track assets utilization and ensure assets not in use are recovered, inventoried, relocated, or disposed of in accordance with company policies and procedures
• Work closely with multiple departments to support IT operations

WHAT YOU BRING TO THE TABLE

• Must be knowledgeable about Microsoft 365(Office 365), computer systems, and IOS devices
• Able to Configure software and hardware
• Excellent personal computer, mobile device, network, and printer troubleshooting technical skills
• Excellent interpersonal, verbal, and written communication skills with the ability to translate technical concepts into user-friendly easy to understand language
• Proficiency in Windows 7, 8 and 10 operating systems
• Ability to troubleshoot
• Excellent customer service skills
• Project management skills and strong ability to prioritize
• Valid Class C Driver’s License with a clean driving record
• High School Diploma or GED equivalent

COMPETITIVE PACKAGE
The pay range for the IT Provisioning Specialist in Paso Robles, CA is $29.00 to $32.00 hourly.

This pay range is our competitive compensation at the time of this job posting. Your pay will be determined based on a number of factors, such as experience, education, skills, and applicable knowledge.

ABOVE & BEYOND BENEFITS
We believe that our employees deserve to be treated well, which is why we offer competitive pay and benefits. Some of the benefits we offer:

• 401k
• Medical, dental, vision, and life insurance

We value work-life balance and offer vacation accrual for non-exempt employees. All of our full-time employees receive nine paid company holidays.
We also offer:

• Learning & Career Development Opportunities
• Educational Conferences & Seminars
• Employee Assistance Program

ADDITIONAL INFORMATION

AFFIRMATIVE ACTION/EEO
MGE Underground is an equal opportunity employer and does not discriminate based on any protected characteristics.

PRE-EMPLOYMENT REQUIREMENTS
Successful applicants must pass a drug screen and background check before beginning employment.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 45 pounds at times

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

OTHER DUTIES
Your duties and responsibilities may change at any time, with or without notice, based on the needs of the company.

 

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