IT Service Advisor (33778585) - The Cigna Group

This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise third-party vendor for contingent work. 

Notes:

• REMOTE POSITION, but would prefer a candidate near Franklin or Nashville, TN so candidate can come in periodically as needed. 
• Monday-Friday, 40 hours. 
• Core hours are 8am-5pm CST. OT and off-hour work not standard, but in rare emergency cases could arise.

Summary:

The IT Service Advisor will be a member of 3^rd Party Service Management team working directly with vendors in an account management capacity.  This person will act as the principal point of contact for coordinating communication between Business, IT, Compliance, and Vendor.  The IT Service Advisor will be responsible for communication, performance review, audit requests, managing issues/risk, process leadership, and change management.

Key Responsibilities:

• Be point of contact for multiple 3^rd party providers/vendors
• Support internal teams who rely on vendor services creating a culture of accountability, exceptional service and high trust in our department
• Coordinate/host meetings and assist with presentations
• Gather requirements, conduct research and communicate expectations
• Document and maintain accurate information
• Update and maintain multiple systems of record consistently and frequently
• Proactively identify gaps/potential issues and provide solution recommendations
• Participate/provide input on production issues and follow up activities, ad hoc research and analysis
• Monitor data exchanges between vendor and Cigna both incoming and outgoing
• Remove obstacles and barriers and escalate appropriately
• Monitoring, ticket triaging and routing, issue analysis and resolution or proper delegation
• Respond quickly to urgent situations
• Participate in finding efficiencies, improve applications and associated processes
• Participate in Annual Enrollment Process (AEP) readiness

Required Experience / Qualifications:

• Manage multiple tasks and activities effectively and deliver on-time
• Excellent troubleshooting, analysis, and problem-solving abilities
• Strong focus on delivering superior customer service
• Strong communication skills written and verbal
• Ability to work independently
• Attention to detail and strong organizational skills
• Ability to build relationship with various business departments and technology teams
• Able to absorb knowledge and learn quickly
• Ability to learn software applications and utilize for day-to-day duties
• Highly organized and able to adapt to rapidly changing requirements and priorities
  •  

Desired Experience / Qualifications:

• Knowledge of Medicare and Medicaid industries
• Exposure to or knowledge of application security, vendor compliance and business continuity
• Experience interpreting vendor contracts
• Experience interpreting and contributing to 3^rd party statements of work
• Experience with incident management and response
• Data visualization and analysis
• Experience working in agile and matrixed environments

Education: 

• Bachelor’s degree PREFERRED or equivalent experience and at least 3+ years of experience with:
  • Vendor management and/or project management and/or account management and/or information technology (IT)

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is: $46.00-$57.00/hr

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)