IT Service Advisor - Randstad USA
Bloomfield, CT 06002
About the Job
Enterprise Healthcare client has an immediate opening for a highly motivated IT Service Advisor to join their dynamic and growing team. All qualified candidates are encouraged to apply!
Participate/provide input on production issues and follow up activities, ad hoc research and analysis, Monitor data exchanges between vendor and client both incoming and outgoing.
location: Bloomfield, Connecticut
job type: Contract
salary: $46.01 - 56.01 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Be point of contact for multiple 3rd party providers/vendors
- Support internal teams who rely on vendor services creating a culture of accountability, exceptional service and high trust in our department
- Coordinate/host meetings and assist with presentations
- Gather requirements, conduct research and communicate expectations
- Document and maintain accurate information
- Update and maintain multiple systems of record consistently and frequently
- Proactively identify gaps/potential issues and provide solution recommendations
- Participate/provide input on production issues and follow up activities, ad hoc research and analysis
- Monitor data exchanges between vendor and client both incoming and outgoing
- Remove obstacles and barriers and escalate appropriately
- Monitoring, ticket triaging and routing, issue analysis and resolution or proper delegation
- Respond quickly to urgent situations
- Participate in finding efficiencies, improve applications and associated processes
- Participate in Annual Enrollment Process (AEP) readiness
qualifications:
- Experience level: Manager
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.